Program Manager, Talent Acquisition Operations

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

 

About You and The Role  

Zipline is hiring a Program Manager, Talent Acquisition Operations to build and scale the systems that power how we hire. This is a high-impact, highly cross-functional IC role for someone who thrives in ambiguity and can operate at both the strategic and executional level. You won’t just improve recruiting processes, you’ll define them. You’ll partner with Recruiting, People, Finance, and leadership to build a world-class, data-driven hiring engine.

What You'll Do 

Recruiting Programs & Infrastructure

• Own and improve Greenhouse configuration, workflows, and usability
• Maintain offer templates in Greenhouse
• Develop and maintain a centralized Recruitment Handbook
• Identify gaps and drive improvements across the end-to-end recruiting lifecycle
• Oversee Recruiting Coordination 

Hiring Manager Enablement

• Design and help deliver hiring manager training (interviewing, structured hiring, best practices)
• Create scalable resources to improve interview quality and consistency

Workforce Planning & Prioritization

• Partner with leadership to prioritize hiring roles
• Build and streamline the headcount approval process
• Align recruiting efforts with business priorities and budget

Compensation, Leveling & Offers

• Support definition and rollout of leveling frameworks and career ladders
• Help implement standardized compensation ranges
• Ensure offer processes are consistent, equitable, and efficient

Referrals & Candidate Experience

• Build and improve the employee referral program
• Enhance candidate experience through better processes and communication

Reporting & Analytics

• Build and maintain recruiting dashboards and reporting
• Track and improve key metrics (time-to-fill, funnel conversion, etc.)
• Provide insights to support data-driven hiring decisions

What You'll Bring 

• At least 5–7 years experience in program management, recruiting ops, or people ops
• Experience working with ATS tools like Greenhouse
• Solid stakeholder management and project execution skills

What Else You Need to Know   

The starting cash range for this role is $150,000 - $175,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.   Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic inf