Commercial Account Manager

About Go-Forth Home Services

First and foremost your core values should align with ours:

Give A Crap - Delight others by owning your role and saying yes. Take pride in how you appear & act & every other detail of the job. Be on time, attentive, & enthusiastic. Act as if the buck stops with you on every aspect of the job.

Chase Perfection - Chase perfection knowing full well we will not reach it, but along the way we will catch excellence. Have a sense of urgency; Go-Forth Time - right now might be the only time you have to get it right.

Dig Deeper - Be an action-oriented professional that makes decisions based on evidence rather than stories & assumptions. Stay curious. Data can speak for itself. Understand the cause of the fire rather than rushing to extinguish it.

Fight For Simplicity - Keep it simple & consistent. Focus on how things should be done every time.

Face it, Fix It - Confront challenges directly and address issues head-on. A bias for action and powerful conversations drive our progress. It’s about getting it right rather than being right.

GROW!-Growth is our purpose. Growing as people & growing our business.

The Commercial Account Manager treats residential and commercial properties for common pests. The responsibilities include but are not limited to: removing webs from the premises, applying granules around the perimeter of the property, mixing pest control chemicals, and applying pest control chemicals to the property. Pest Technicians are also responsible for engaging with customers to ensure a good customer experience and You will be responsible for servicing commercial locations in order to control pest problems. You are also responsible for conducting inspections, selling new services to current customers, as well as attracting new customers.

KEY RESULT AREAS

• Greet customers following the Go-Forth standards for customer service
• Treat homes for common pests following all Go-Forth and state-required procedures.
• Enter notes into our CRM system, Pest Routes.
• Drive company vehicles to each customer location utilizing GPS
• Quote customer for termite prevention services 
• Quote customer for active termite services if termites are found
• Request customer service reviews from satisfied customers
• Work an assigned territory, often up to 14-18+ houses or locations per day.
• Other duties as assigned

REQUIREMENTS

• You must have a valid driver's license
• Must have a clean driving record
• Be 21+ years or older
• Ability to drive and operate a company vehicle
• Must be fluent in software applications 
• Have excellent communication skills.  
• Thrive off of coaching, feedback, and practice

Physical Requirements

The following list of minimum physical duties required for a Commercial Account Manager position at Go-Forth Pest Control. This is NOT an exhaustive list of all duties. Some adjustments to physical requirements can be made based on work available and Doctor’s restrictions.

• Carry a 10-plus pound hand sprayer 25 minutes at a time, 6 to 10 times a day.
• Drive a vehicle.
• Navigate crawl spaces 
• Carry and use a 38-pound backpack leaf blower
• Walk up and down small groups of stairs carrying equipment.
• Carry a 5 to 10-pound satchel over your shoulder.
• Significant amount of walking:
• Make several trips fully encircling each household, 15-20 houses each day, 2-3 times at each house.
• Many large businesses require several hundred feet of walking on concrete and asphalt inside and out.
• Bend over and squat multiple times per day for inspecting and touching things close to the ground or on the ground.

EDUCATION & EXPERIENCE

• High school diploma or equivalent