Hospitality Supervisor

ESSENTIAL JOB FUNCTIONS: 

• Provides direction and development of support staff and team members, resulting in strong self-managed teams. 
• Interviews, hires, and ensures proper training of new team members. 
• Supervises the day- to-day operation of restaurants, casino beverage service and EVS. 
• Maintains high quality food standards and customer service.  
• Ensures property cleanliness in the casino, hotel, and restroom areas.   
• Ensures maintenance standards are consistently maintained and enhanced.   
• Delegates and holds team members accountable for success.   
• Creates a safe, healthy, productive, and fun work environment, where team members willingly strive to do their best.   
• Understands the budget process and inventory supply and control.  
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. 

QUALIFICATIONS: 

• Must be highly motivated and self-directed, with a minimum of one year supervisory, housekeeping, or environmental services operations experience.   
• Strong written and verbal communication skills are required.   
• Excellent interpersonal, customer service, team building, and problem-solving skills are required.  Computer experience is desired.  
• Must have a good understanding and working knowledge of chemical and cleaning supplies and technique/equipment, including MSDS, OSHA, etc…   
• Must be able to speak, read, write, and understand English.   
• Bilingual skills in the Spanish language helpful.   
• Must be able to get along with coworkers and work as a team.   
• Must present a well-groomed appearance. 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

• Must be able to maneuver in and around casino, hotel, and public areas.   
• Must be able to perform the physical duties of line employees in emergencies.   
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.   
• Must be able to speak distinctly and persuasively to others.   
• Must be able to respond to visual and aural cues.   
• Must be able to create written and financial reports.   
• Must be able to tolerate areas containing secondhand smoke