Sr. Salesforce Consultant / Analyst

Job Title:

Sr. Salesforce Consultant / Analyst

Job Description

Job Description Summary
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position Title

Sr. Salesforce Consultant

Location: Omaha, NE (Onsite)

​Job Description

Responsibilities:

• Customer discovery, stakeholder collaboration, business process mapping, requirements gathering, and user story creation in Salesforce Core Clouds.
• Translate high-level business requirements into technical requirements by collaborating with Subject Matter Experts (SMEs) and technical team leads.
• Perform user acceptance testing to ensure requirements are met and solutions are of high quality (low defect rate)
• Maintain clear and proactive communication to provide clarity to team on direction, and prioritization.

Required Skills:

• Senior level knowledge and experience in the Salesforce platform.
• Familiarity with Salesforce APIs and integration tools.
• Experience with Sales, Service, and Marketing or Experience Clouds.
• Strong problem-solving skills and ability to work independently.
• Excellent verbal and written communication skills.

Nice-to-Have Skills:

• Experience with Salesforce Commerce Cloud. Some exposure to some of the objects & data
• Understanding of Salesforce security and sharing rules, especially in managing roles and permissions.
• Business Analyst skills/experience - requirements gathering, story creation, product lifecycle management
• Familiar with Agile methodologies, Scrum ceremonies

Certifications:

• Salesforce Certified Admin (preferred).
• Salesforce Certified Business Analyst (nice-to-have). 

Soft Skills:

• Proactive in anticipating team needs and supporting the roadmap provided by the Product Owner
• Excellent clarity in communication and proactive in seeking information.
• Strong interpersonal skills to collaborate effectively with team members and stakeholders.

Other:

• Must be based in Omaha - relocate immediately

• Hybrid work model with at least 3 days a week in the office with other team members

The base salary range for this position is $92,250 - $144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 09/26