Retail Manager, Kaanapali

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.  

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The major function of this position is: 

The Retail Store Manager supports management in driving sales and achieving business results by delivering a premium customer experience, fostering positive employee relations, and maintaining efficient store operations, upholding the Maui Jim culture and retail standards.  
 
Work Schedule Requirements: 

• Retail store hours vary, typically from 9:00 AM to 9:00 PM, Sunday through Saturday, with flexibility required to meet the needs of the business. 

• Candidates must be available to work weekends, evenings, and holidays as necessary to support store operations and ensure team coverage. 

• Availability to fill scheduling gaps as needed to ensure seamless business operations and staffing coverage. 

Location: Kaanapali, HI

Compensation: 75k Base, plus retail commission

The primary responsibilities and duties of this position are: 

• Deliver exceptional customer service, demonstrating strong interpersonal and communication skills, and act as a product expert.

• Coach the team on product knowledge and sales techniques to maximize productivity and customer loyalty.

• Continuously improve sales, service, and operational processes to enhance the customer experience and foster a positive store environment.

• Collaborate with the management on financial planning (revenue, expenses, profitability).

• Manage product flow, restocking, inventory, and daily store maintenance.

• Implement and maintain visual merchandising standards, execute floor sets, and manage POS operations (reconciliations, returns, exchanges, gift cards, discounts).

• Oversee merchandising, ensure proper product display, manage inventory levels (including ordering), and assist with store events and promotions.

• Support scheduling, coordinating time off and breaks, and ensuring adequate coverage.

• Assist in the recruiting, interviewing, and training new team members, ensuring the store is staffed with qualified individuals who embody the brand’s values.

• Motivate and inspire the team, address employee concerns professionally, conduct performance check-ins, and lead store meetings/training.

• Support marketing through local collaborations and act as a brand ambassador in the community.

• Perform other related duties as assigned.

Desired Qualifications:

As a guide, indicated below is the preferred education and experience for this position

Desired Qualifications:

• Minimum of 3 years of supervisory experience in a retail or similar client-facing environment.

• At least 2 years of hands-on retail experience.

• High School Diploma required; 2 years of college education preferred.

Desired Skills and Qualifications:

• Ability to effectively lead, motivate, and develop a team.

• Outstanding customer service skills with the ability to resolve issues efficiently.

• Ability to work independently and with minimal supervision.

• Dependable, responsible, and demonstrates high integrity.

• Excellent verbal and written communication skills.

• Strong organizational and business skills to manage store operations.

• Proficiency with POS systems and software, with the ability to perform data entry efficiently.

• The ability to evaluate and repair eyewear products is a plus.

• Professional appearance and demeanor, acting as a positive representative of the company to both customers and team members.

Physical Requirements: 

• Abilit