Academic Operations Manager

Compensation Range:

Annual Salary: $56,890.00 - $76,800.00

Position Summary

The Academic Operations Manager reports to the Director of Academic Operations and serves as a resource for the JFKSOPSS leadership team in support of the operational administration of the School/College. This position manages and coordinates the operations functions within and across the programs within the School/College and as well as assigned University operations and processes across School/Colleges. The primary responsibility of this role is to manage a variety of projects within School/College as well as those which involve interaction with the University as a whole and to continually improve practices and procedures that create the highest level of efficiency possible within the School/College and in assigned areas across Schools/Colleges.. The Academic Operations Manager will support the School/College with duties ranging from operations planning and management, project management, reporting and documentation for academic projects and administration of clinical/professional training processes..

Essential Functions:

• Manages and coordinates contract administration for the School/College.
• Manages assigned academic, operational and clinical training workflows and processes of the School/College at the programmatic,  department and/or School/College level.
• Plans, directs and prioritizes activities of the School/College (such as Commencement, simulations, test preparation, grant-funded projects, etc.) with external and internal constituents, vendors and other School and University colleagues.
• Recommends process changes to improve operational practices/procedures in the School/College.
• Collaborates with University departments and staff to facilitate and improve processes and services provided to the University by the School/College.
• Represents the School/College on committees, initiatives, and processes as assigned.
• Works closely with School/College Faculty and administrative leadership to ensure the completion and implementation of projects that impact the School/College.
• Coordinates the collection and maintenance of required documentation for the processes and procedures related to academic affairs operations.
• Monitors progress/improvement data and creates and maintains School/College operations reports.
• Responsible for event management, including organizing meetings, leading discussions, developing project plans, writing follow-up reports, revising and editing presentations, and following up on action items.
• Recruit, manage and report on ancillary College/School councils. 
• Manages internal and external staff, faculty, and/or student inquiries received by the College/School by referring to appropriate team member as needed.
• Serves as liaison with other National University departments when their projects impact the School/College.
• Supports Associate Dean of Students with  student retention related reporting and initiatives.
• Performs other job-related duties as assigned.

Supervisory Responsibilities: NA

Requirements:

Education & Experience:

• Bachelor's degree in related field (such as Higher Ed Administration, Business, Organizational Leadership) from a regionally accredited institution required; or, equivalent combination of education and experience
• Master's degree preferred
• Minimum of three to five (3-5) years of experience working with online college/university in role required (role related to academic affairs preferred)
• Experience in project management and implementing strategic initiatives preferred
• Experience in higher education preferred
• Experience working in a technology-driven enterprise preferred

Competencies/Technical/Functional Skills:

• Demonstrated knowledge and understanding of online education structures and processes.
• Ability to proactively analyze technical factors, identify and understand stakeholder concerns and provide solutions that support the best interests of the organization as a whole.
• Knowledge of strategic planning processes and project management principles.
• Demonstrated organization skills and management of multiple projects.
• Effective interpersonal, communication, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to solve complex problems and create win-win situations.
• Experience with process modeling and facilitation preferred.
• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an in