Customer Experience & Engagement Summer Intern

No Relocation Assistance Offered
Job Number #168805 - Overland Park, Kansas, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Job: CXEC - Summer Intern  

Job Summary

The Customer Experience Service Center (CXEC) Analyst Summer Intern for Hill's Pet Nutrition provides critical analysis to improve service forecasting and planning by reviewing customer interactions by type and reason codes. The role collaborates between Success Operations and the Call Center teams to ensure key performance indicators are maintained by providing critical analysis that includes reviewing interaction coding, customer trends, and gaps in coverage. The position strives for process improvements to minimize service interruption, improve customer experience and support issue resolution. 

 

Principal Duties and Responsibilities

• Research best practices and benchmark KPI reporting in Contact Service Centers to optimizing customer experience in Hill’s

• Work with Success Operations and Call Center Leadership to lead one key initiative to drive department continuous improvement 

• Monitors performance metrics (KPI's) to understand service and efficiency trends and identify opportunities for improvement; share performance information to develop collaborative approaches to correct inefficiencies 

• Develop CXEC communications that educate teams on product benefits, customer experience and increase resilience

• Support corporate projects and activities to gain understand of cross functional collaboration with Commercial, Supply Chain and Customer Service and Logistics’ teams

 

This is not an exhaustive list of duties or functions.

 

Education/ Experience Requirements

• Minimum of a 3.0 GPA

• Have completed junior year by May of 2025

• Graduate on or before May 2026

• Degree focus in Business Analytics, Logistics, Supply Chain or related degree program

• Proficient in Microsoft Excel, Word, Google suite, email and have experience with SQL

• Strong analytical skills, communication skills, and ability to plan and prioritize

• Willing to relocate within the US after graduation 

 

Expected Areas of Skills 

• Demonstrated analytical skills and attention to detail 

• Proficiency with  Google sheets, slides, documents, and Microsoft Excel and/or other data management systems

• Excellent written and verbal communication skills and interpersonal skills

• Strong decision making skills and sound judgment to manage projects

• Innovative and willingness to drive process improvement 

 

Leadership Competencies (Should match the Colgate Global Competencies) 

• Planning/Priority Setting     

• Teamwork and Collaboration      

• Effective Communication

 

Functional Competencies (Should match the Colgate Global Competencies) 

• Business and Financial Analysis

• Leveraging Systems and Information

• Customer Experience Understanding

 

Working Relationships (Key partnerships and reporting relationships)

• Does this position supervise:  No

• Reports To: Customer Fulfillment Operations Manager 

 

Relationships:  

• Operational Call Center teams

• Corporate Customer Fulfillment teams

• Vet Consultative Services

• Corporate Commercial teams

• Hill’s Customers 

• Warehouse Management

 

Travel Requirements 

Expected percentage of travel:  Up to 10%

 

 

Compensation and Benefits
Salary Range $20.00 - $24.50 USD

Pay is determined based on experience, qualifications