Maintenance Coordinator

About Adoor Property Management (APM)
Adoor Property Management LLC (“APM”) is a new property management platform focusing on build-to-rent and single-family rental (“SFR”) homes. APM will leverage Darwin Homes’ proprietary software and end-to-end real estate platform, establishing itself as a leading player in the SFR industry. 
The Role
We're looking for a highly motivated, intelligent, and passionate Maintenance Coordinator to join our team. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Darwin through new and different phases.

What You'll Do

• Perform triage on issues, determine the appropriate escalation, and serve as a liaison between the residents and maintenance management teams
• Utilize Zendesk and other tools to manage the intake of resident communications related to maintenance issues
• Ensure appropriate follow-through, updates, and resolution of all resident escalations
• Promote resident satisfaction
• Support the POD's senior Home Services personnel and the POD's VPO
• Other duties as assigned

Requirements

• 2+ years of relevant property management experience
• Familiarity with property management maintenance operations
• Organized, detail-oriented, and comfortable with data entry
• Ability to work a flexible schedule, which may include evenings and weekends on occasion
• Ability to comfortably navigate new technology; competency in MS Office, Google Suites, Slack 
• Bachelor's degree preferred
• Ability to lift and carry up to 20 pounds.
• Extended periods of standing, walking, and/or sitting.
• Manual dexterity to operate equipment and perform tasks.
• Ability to bend, stoop, kneel, crouch, or crawl as necessary.
• Visual acuity to read printed materials, computer screens, and other documents.
• Ability to communicate effectively verbally and in writing.
• Ability to work in varied environmental conditions, including but not limited to, extreme temperatures, noise, and heights.

Accommodation: Darwin Homes, Inc & Adoor Property Management Inc is committed to providing reasonable accommodations for qualified individuals with disabilities and ensuring accessibility in the workplace. If you require accommodation due to a disability to perform the essential functions of the job, please inform us at the time of application.

Darwin Homes, Inc & Adoor Property Management Inc is an equal opportunity employer and makes employment decisions based on merit. We prohibit discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, or any other characteristic protected by applicable laws. Darwin Homes, Inc complies with all applicable federal, state, and local laws regarding equal employment opportunity and strives to create a diverse and inclusive work environment for all employees.