Food & Beverage Supervisor

HYATT HOUSE PHILADELPHIA/KING OF PRUSSIA

Hyatt House Philadelphia/King of Prussia, an upscale extended-stay hotel off Highway 276 and just north of King of Prussia Mall, greets guests with 147 guest rooms and suites, the first-floor H Bar, an indoor pool and hot tub and 3,011 sq. ft. of event space.

The hotel is off Mall Boulevard, near the Melting Pot and Costco — with free parking at the hotel.

Food and Beverage Supervisor | JOB DESCRIPTION 

LodgeWorks is actively hiring for a Food and Beverage Supervisor 

Who we are 

LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. 

We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built. 

Job overview 

The Food and Beverage (F&B) Supervisor is responsible for providing excellent service and high-quality food and beverage products to guests in a safe and cost-effective manner.  They are responsible for the sanitation and cleanliness of the kitchen and food preparation areas.  The F&B Supervisor ensures safe food handling and service practices and works closely with the sales staff to service meeting room, catering and banquet needs. In addition, this person assists the F&B Director and General Manager in training and supervising other employees.   

Your day-to-day 

• Supervise daily food outlet operations to ensure the successful execution of all standards and completion of daily tasks and assignments. 
• Greet customers with a smile and pleasant demeanor. 
• Ensure that all personnel and systems function efficiently so that guests’ expectations are surpassed. 
• Assist in the onboarding and training of team members. 
• Promote excellent guest service and handle guest concerns in a prompt and professional manner.  
• Ensure that outlets are sanitized, cleaned, stocked and set up correctly at the start of and throughout the shift while adhering to sanitation, safety and alcohol beverage control policies. 
• Provide coaching, encouragement and recognition to team members regularly. 
• Understand and participate in scheduling of staff, execution of labor management and forecasting. 
• Manage and monitor product quality and service and address issues accordingly. 
• Assist in monitoring inventory and inventory controls. 
• Perform and attend daily stand-up meetings. 
• Participate in the recruitment process. 
• Maintain regular attendance in compliance with LodgeWorks standards. 
• Assist in any other task and duties as requested by management. 

Who you are 

• A team player with a heart for hospitality. 
• Entrepreneurial at heart and innovative in mind. 
• A long-term thinker. 
• Customer-focused, with guests, clients and employees at the forefront of your thinking. 
• Nimble and able to adapt to change quickly. 
• Committed to sharing and togetherness and value the family mindset of our organization. 
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation. 
• An excellent communicator. 
• Naturally curious and value listening to solve problems. 
• Comfortable following directions, guidelines and work objectives. 
• Capable of exerting up to 60 pounds of force occasionally. 
• Capable of standing for an entire or shift or for an extended amount of time. 
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling. 
• A plus: Practiced, with six months' related experience in hospitality or a service industry.  
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