Retail Auto Relationship Manager - Pittsburgh/Morgantown

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

About this role:

Wells Fargo Auto is seeking a Retail Auto Relationship Manager responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory.  

This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives.

In this role, you will:

• Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory

• Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships

• Establish and maintain dealer relationships

• Terminate non-performing dealers

• Resolve complex situations and exercise independent judgment while adhering to policies, procedures, and compliance requirements

• Establish and maintain relationships with all levels of internal and external customers, and interface with all levels of management, both internal and external partners

• Uphold, support, foster and engage in Wells Fargo Vision and Values 

• Be able to assess a dealer’s needs and provide solutions to help them succeed financially

• Train and educate dealers around Wells Fargo products and services

• Maintain accurate dealer contact information 

• Responsible for partnering with other LOB within Wells Fargo 

Sales territory: Pittsburgh, Monroeville, Washington and Uniontown in PA and Morgantown and Tridelphia in WV region. Requires travel within an assigned territory.   Must reside in assigned territory.

Required Qualifications, US:

• 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong prospecting, sales, negotiation, and influence skills

• Strong time management skills and ability to meet deadlines

• Knowledge and understanding of consultative sales

• Knowledge and understanding of Salesforce

• Auto finance experience

• Ability to negotiate, influence, and collaborate to build successful relationships

• Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Ability to interact with all levels of an organization

• Ability to interact effectively and confidently with senior management

• Strong organizational, multi-tasking, and prioritizing skills

Job Expectations:

• Must have residency in assigned territory

• Ability to travel up to 75% of the time within assigned territory

• Ability to work nights, weekends, and/or holidays as needed or scheduled

• Flexibility to address incidents as needed 24 hours a day

Posting End Date: 

27 Jan 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sex