Principal Partner Engagement & Experience Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: This is a remote-based role that can be based in the United States

About the Role

Cloudflare is looking for a dynamic, creative, and analytical thinker to join our global partner team. The individual has experience amplifying a partner's experience at a global scale.  

As the Principal Partner Engagement & Experience Manager at Cloudflare, you will assume a key position responsible for designing and implementing strategies that will enhance the overall partner experience across both digital and virtual platforms. 

Responsibilities

• Create and implement strategies that will energize our partner community to increase their engagement with our tools and resources
• Own the design and promotion of awareness materials that will advance our partners’ success
• Amplify Cloudflare’s solutions to the global partner community leveraging digital tools such as social media, webinars and our partner portal
• Work with partner programs team to help design, build and maintain the partner portal
• Drive partner loyalty in collaboration with the partner programs team to implement reward programs and conduct satisfaction surveys to gather actionable feedback
• Act as the voice of our Chief Partner Officer for both internal and external communications
• Find new and creative ways to virtually engage with our partners to increase awareness
• Elevate our partners' value internally through customer success stories, winwires and promoting external channel publications via our workplace communication tools
• Identify partner-facing field readiness content in collaboration with partner marketing, product marketing manager (PMM), and sales enablement teams

Requirements

• Required 10+ years of proven experience in partner roles (marketing, comms, experience, programs, project management, analytics)
• Deep understanding of different partner types and their routes to revenue  
• Good understanding of social and digital marketing channels
• Familiarity with Salesforce, Marketo, HubSpot, Eloqua (or other marketing automation tools)
• In this highly visible role, you must be comfortable with reporting and communicating campaign efforts and impact across the organization
• Analytically inclined, exceptional organizational skills, with rigorous attention to detail
• Ability to work effectively, influence managing a wide set of stakeholders in a fast-paced and ever-changing environment with tight deadlines
• Excellent written and stellar presentation skills

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to