Sr. Solutions Engineer

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

Freewheel's Product and Partnerships Solutions Group serves at the nexus between technical and business solutions teams. Our team employs an analytic, innovative and highly collaborative approach in providing best-in-class services and forward-looking business solutions to the top partners in the Television industry.

We seek a senior solutions engineer responsible for establishing and exemplifying best practices in partner integrations; acting as the key technical expert in the rollout of Freewheel's partnerships solutions; and providing guidance in partner usage to support the improvement of Freewheel's programmatic offerings.

Based on the broad purview, this individual must be able to communicate technical requirements between partners, clients and internal stakeholders and offer creative solutions for any problems which may arise. They will act as an advocate for the serviceability of programmatic products internally and in-market. The candidate will engage regularly with Sales, Partnerships, Account Management, and Product Management teams.

Job Description

 Responsibilities: 

• Act as a subject matter expert for two or more FreeWheel partnership areas including but not limited to demand partnerships (DSP/SSPs), supply partnerships (SSPs, Exchanges) and data partnerships to build and maintain serviceable solutions  

• Scope and validate new partner integrations providing innovative solutions to meet the specific needs of Freewheel clients' newest and most demanding business requirements 

• Identify opportunities for improving process, make recommendations for increasing revenue, implement changes through automation of activities and mentor junior team members to improve processes 

• Act as liaison and advocate between Sales, Account Management, Product Solutions, Product Management, and Engineering for providing guidance and feedback on product usage, gaps and needs  

• Provide trusted expertise and feedback on internal projects to improve product usage and customer service  

• Design and provide advanced trainings to internal teams, and occasionally to our clients and partners  

• Mentor junior members of the team on best practices  

• Provide timely, technical support and problem resolution for escalated questions from account team, partnerships team and services team 

• Participate in strategic discussions to improve team operations and performance by contributing ideas and insights  

• Exercise consistent independent judgment and discretion in matters of significance. 

• Other duties and responsibilities as assigned. 

  

About You:  

• 5-7 years' experience in the online advertising/internet marketing or video/television advertising technology in a client-facing capacity