Events and Marketing Manager

Why us?

Working at Hotel de la Poste in the heart of New Orleans’ vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city.

Newly transitioned from The W New Orleans, this soft-branded Renaissance hotel blends modern luxury with the distinctive, spirited essence of New Orleans—where history, music, and cuisine converge.

As a member of our team, you'll be part of a dynamic atmosphere that celebrates the city's lively energy and unparalleled hospitality, while offering guests an unforgettable experience surrounded by historic architecture, jazz-filled streets, and world-class dining.

Job Overview

Primary focus is on executing all aspects of event planning including meetings, reunions, social functions and catering. Event planning includes all aspects of business coordination from the signing of a group contract forward, for example, direct billing requirements, catering, all event details, VIP needs, amenities, group resumes, rooming lists, registration cards, etc. Approximately 75% of overall time. Other key responsibilities include targeting, capturing and coordinating catering sales. Approximately 25% of overall time. Meets and exceeds revenue goals by developing new catering accounts and planning/coordinating all components of group business in a profitable and win-win selling approach.

The Marketing focus of the position assists with the development, implementation and management of online marketing programs, websites, social media, SEO, content, and related programs. Coordinates with outside digital agencies and property staff to ensure all program objectives are achieved and revenue is maximized. The ideal candidate demonstrates enthusiasm and passion for all facets of marketing. Works with designated hotel/restaurant to create branded and unique property identities with forward-looking positioning statements, supported with online and offline content and initiatives that develop the hotel's identity.

Responsibilities

-Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

-Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. --- -Determination and coordination of all event planning needs.

-Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to the clients "expectations plus one."

-Direct Sales: Targets appointment-oriented sales calls to ensure a successful catering direct sales effort, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state driver’s license in order to make outside sales calls.

-Key Account Management: Maximizes current hotel key accounts by identifying and developing those that offer revenue growth.

-New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.

-Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel and, when appropriate, sends leads to other Sage hotels.

-Group retention: Is responsible for rebooking group and applicable catering business through building strong, professional customer relationships and providing consistent outstanding customer service.

-Account Service and Management: Maintains well-documented, accurate, organized and up-todate file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.

-Develops customer profiles and maintains as effective trace system including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.

-Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.

-Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.Time - - --- -    --Management: Focuses on revenue-producing activity and maximizes selling time through retaining accounts/customers, maximizing account yield opportunities and direct sales effectiveness.

-Professionalism: Controls expenses on the property's behalf in order to minimize department and hotel costs. Maximizes return on all investments. Represents themselves and the hotel with the highest level of integrity and professionalism, a service -focused approach and a caring, sincere attitude at all times.

-Exhibits a positive and involved team attitude t