Director, Outreach and Implementation

About the Team 

The State Outreach and Implementation is a close knit, high performing team of 6 people dedicated to providing a high level of implementation support to our state accountability customers.  The State Outreach and Implementation team works collaboratively to solve problems and enact change. This team works closely with external stakeholders including assessment departments in state departments of education, district assessment coordinators, and school test coordinators.  Internally, this team partners closely with other assessment operations team members as well as state and district partnership colleagues.   

About the Opportunity  

As our Director, Outreach and Implementation, you will be the primary contact for the customer and responsible for leading large-scale end-to-end assessment implementations at the state and/or district level. You will manage the end-to-end implementations to ensure the timely and successful assessment system implementation in accordance with requirements. You will support the development and implementation of comprehensive plans and protocols to meet the needs of states and/or districts and to achieve the divisional and corporate program goals.  You will partner with internal and external stakeholders to meet customer needs and program goals while delivering an exceptional customer experience.  You must have the ability to work with senior level leaders in the state, district, or within the College Board.     

In this role, you will: 

Implementation Support (70%) 

• Lead and facilitate status meetings with external and internal stakeholders and act as point of escalation for teams 

• Demonstrate strong communication and decision-making skills with the ability to lead and manage integrated initiatives 

• Act as SAT and PSAT subject matter expert to provide guidance to state customers 

• Act as the voice of the customer during policy, process, and solutioning discussions 

• Work closely with the Implementation and Outreach Project Manager to meet project schedule and budget 

• Communicate formally and informally to stakeholders at all levels, including senior management 

• Develop/contribute training materials for use in all states on SAT, PSAT, and accommodations processes.  Lead training sessions as needed with customers 

• Manage documentation of all state processes and implementation activities 

Planning and Implementation Design (30%) 

• Work with the State Outreach and Implementation team and other stakeholders to develop state implementation processes for the new digital SAT Suite 

• Create communications and training materials to support state customers to implement the new digital SAT Suite 

About You 

You have: 

• A minimum of 5-7 years of implementation or project management experience 

• Excellent communications skills - must be able to communicate effectively orally and in writing including direct, concise executive communications skills 

• A track record of success managing cross-functional projects 

• Proficiency in Smartsheet and/or Microsoft Project and other Microsoft Office applications 

• A proven ability to build relationships and influence others to action 

• Expertise creating and delivering webinars and other training sessions 

• The ability to travel 10-12 times a year to customer and/or College Board offices 

• Bachelor’s degree is required 

About Our Process  

• Application review will begin immediately and will continue until the position is filled  

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks.  This is an approximately 8-week process 

About Our Benefits and Compensation 

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market. 

The hiring range for a new employee in this position is $80,000 to $130,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.  

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this cri