Senior Manager, Legal Operations – eBilling, Outside Counsel & Financial Insights

Role Responsibilities

Legal Analytics & Reporting 

• Own legal spend analytics, budgeting frameworks, financial forecasting models, and accrual governance. 

• Develop, implement, and manage legal financial and operational reporting, including spend, budget‑vs‑actuals, forecasting, matter-level insights, and outside counsel performance metrics. 

• Deliver dashboards and executive reporting focused on financial performance, vendor efficiency, and cost optimization. 

• Define KPIs, reporting standards, data sources, and methodologies to enable consistent and reliable insights. 

• Ensure accuracy, consistency, and governance of financial and operational data across e‑billing, matter management, and reporting platforms. 

Legal Finance Technology & eBilling Systems 

• Serve as the business owner for eBilling and financial components of legal systems, ensuring alignment with financial processes and reporting needs. 

• Oversee system configuration, data structures, billing guidelines, invoice workflows, and reporting logic. 

• Drive automation and optimization of invoice review, accrual tracking, and reporting processes. 

• Manage vendor relationships related to legal finance technology and analytics tools. 

Financial Planning, Budgeting & Leadership Reporting 

• Lead the Legal Department’s financial planning cycles, including annual budgeting, quarterly forecasting, and monthly accrual processes. 

• Lead end-to-end accrual governance, including data collection, validation, variance analysis, and coordination with Finance to ensure accurate financial close. 

• Drive improvements in forecast accuracy, accrual discipline, and financial predictability. 

• Prepare budget variance analyses, executive financial summaries, and forward-looking spend insights. 

• Develop and manage matter-level budgeting and forecasting processes. 

• Design and deploy pricing strategies, including alternative fee arrangements (AFAs), to support disciplined spend and value optimization. 

• Provide strategic financial insights to support leadership decision-making, resource planning, and vendor strategy. 

Outside Counsel Management (OCM) & Spend Governance 

• Serve as the single point of accountability for outside counsel strategy, legal spend governance, and vendor financial performance. 

• Own the end-to-end OCM program, including firm selection, onboarding, performance management, and panel strategy. 

• Lead preferred provider programs and vendor consolidation initiatives. 

• Own the eBilling lifecycle, including invoice intake, audit, approval workflows, and payment coordination. 

• Enforce billing guidelines and identify non-compliant billing, inefficiencies, and cost leakage. 

• Lead law firm rate negotiations, benchmarking efforts, and AFA structuring. 

• Develop reporting frameworks to evaluate outside counsel performance across cost, efficiency, and outcomes. 

• Ensure outside counsel compliance with accrual requirements, billing standards, and financial governance processes. 

Role Requirements

• Bachelor’s degree in Business, Finance, Information Systems, Analytics, or related field (or equivalent experience) 

• 5–8+ years of experience in legal operations, legal finance, analytics, eBilling, or spend management roles 

• Demonstrated experience owning legal financial systems, reporting, or eBilling platforms 

• Strong expertise in legal billing practices, invoice review, and outside counsel management 

• Advanced financial modeling, forecasting, and analytical skills 

• Experience partnering with senior stakeholders across Legal, Finance, Procurement, and IT 

• Advanced proficiency in Excel and data visualization tools (Tableau, Power BI) 

• Strong communication skills with the ability to translate complex financial data into actionable insights 

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Work Shift

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