Credit & Collections Specialist II (Ready Logistics)

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Sr Business Services Specialist

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

As a key member of our Arbitration team in Ready Logistics, you will play a vital role in managing and maintaining the health of our accounts receivable. This position involves proactively monitoring overdue accounts, initiating contact with business partners to facilitate timely payments or establish installment plans, and conducting outreach to locate partners with updated contact information. You’ll be responsible for maintaining accurate records of all communications and collection activities, resolving billing inquiries and disputes professionally, and preparing regular reports that detail the status of outstanding accounts and progress on repayment efforts.

 

Job Description:

 

The Credit & Collections Specialist is responsible for managing and resolving outstanding balances owed by business partners. This role involves proactive outreach, negotiation, and coordination to ensure timely recovery of payments while maintaining strong professional relationships.

 

Key Responsibilities:

•  Accounts Monitoring & Analysis: Review and monitor the accounts receivable to identify overdue balances from business partners. Analyze aging reports and payment history to prioritize collection efforts and flag high-risk accounts.
• Collections & Negotiation: Initiate contact with business partners via phone, email, and written correspondence to follow up on past-due invoices.
• Negotiate payment arrangements, including installment plans, in alignment with company policies and financial guidelines.
• Collaborate with internal teams to escalate unresolved accounts when necessary.
• Documentation & Recordkeeping: Maintain comprehensive records of all communications, payment agreements, and collection activities.
• Log attempted contacts, outcomes, and payment receipts in the system for audit and reporting purposes.
• Issue Resolution: Investigate and resolve billing discrepancies, disputes, and complaints raised by business partners. Coordinate with billing, finance, and customer service teams to ensure accurate and timely resolution.
• Reporting & Metrics: Prepare and distribute regular reports detailing the status of delinquent accounts, collection progress, and recovery metrics. Track and report key performance indicators (KPIs) such as days sales outstanding (DSO), recovery rate, and contact success rate.
• Compliance & Process Improvement: Ensure all collection activities comply with company policies, contractual obligations, and applicable regulations. Identify opportunities to improve collection processes and recommend best practices to enhance efficiency and effectiveness.

Qualifications:

• High School Diploma or 2 years of combined relevant equivalent required.

• Prior clerical or administrative experience required.

• Valid Driver’s License and safe driving record required.

• Good communication and organizational skills required with strong attention to detail.

• Basic computer software skills required.

• Perform other duties as assigned by management.

• Commitment to providing excellent customer service required.

• Ability to sit or stand for prolonged periods of time.

• Ability to perform repetitive data entry tasks; manual dexterity.

• Vision abilities required include close, distance, and depth perception.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the po