Application Support Agent

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

A day in the life of a Application Support Agent  for Large European Institutions Projects

As a Application Support Agent  for

Large European Institutions Projects, you will be part of highly skilled agile teams that design, develop, deploy, customize, and support break-through applications for EU institutions. 

Your main duties will be to:

• Management and follow up of 2nd and 3rd level incidents and requests related to DECIDE modules.
• Keep any user manuals, FAQ, wikis, and information dashboards updated by documenting all relevant information.
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
• Participation in service and project meetings
• Perform end-user related functional compliance tests on the new releases of DECIDE.

Qualifications

If you have

• Very good oral and written communication skills in English and French. Knowledge of additional languages is a plus.
• Proven knowledge in end user assistance or application support.
• Good knowledge of Microsoft Office Suite, particularly Outlook, Excel, Word.
• Good knowledge of SQL.
• Strong analytical, problem solving and learning skills.
• Experienced user of web-based tools.
• Able to work in an international and multicultural environment.
• Flexible.
• Independent.
• Team player.
• Knowledge of/or experience in ITIL environment.
• Experience with ticketing systems.
• Ability to give presentations.
• Good IT skills.

…then this position is suitable for you!

This position comes with:

• Competitive compensation packages.
• Interesting and challenging tasks within large-scale projects.
• An international dynamic within a fast-paced working environment.
• The opportunity to work in a diverse environment with talented colleagues.

Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.