Strategic Client Executive

The Strategic Client Executive (SCE) will serve as primary point of contact for Zelis clients across the Enterprise (One Zelis) for their assigned book of business. The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for business units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The SCE will develop and maintain critical internal and external relationships to sustain and build upon One Zelis’ value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.

RESPONSIBILITIES: 

Single point of contact for the management and orchestration of One Zelis services across the Enterprise overseeing relationships, operations, financial plans and strategy​.  Owns the client relationship, includes all short- and long-term strategies and key client relationships.

• Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges. Align Zelis executives to foster relationships at assigned clients.
• Revenue Management: Manage and oversee all revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
• Client Renewals & Retention: Responsible for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to successfully renew client agreements while looking for ways to expand the relationship.
• Risk Identification & Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
• Product Optimization: Drive revenue growth through existing product optimization and understanding and communicating key differentiators, product strategy, features, and functionality.
• Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base.
• Client Value: Effectively illustrate and validate client outcomes on a consistent basis leveraging client reporting.
• Conduct Quarterly Business Reviews: Conduct and lead all quarterly enterprise business reviews to optimize value within the client's book of business.
• Client Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include, proactive client management, timely escalation and resolution of issues, and nurturing clients into loyal promoters. Secure client references and permission in support of new business, key Zelis initiatives and case studies as needed.

Attributes to be successful in role:

• Know Your Client: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client’s pain and business drivers.
• Develops Trusting Relationships: Cultivates deep relationships with clients and team.
• Executive Communicator: Proactively communicates. Has the ability to effectively prepare and present communications to clients and executive leadership teams.
• Problem Solver: Has the ability to offer and communicate compelling solutions to client challenges is invaluable.
• Industry Knowledge: Remain abreast of changing and evolving healthcare landscape, regulations and related market vertical and competitor trends
• Innovative Thinking: Brings creative insight to client’s businesses to help them deliver a competitive advantage.
• One Zelis Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape.
• Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns.

Skills/BACKGROUND: 

• Bachelor’s degree preferred.   

• 10+ years in client management role 

• Experience in working in healthcare a plus including insurance companies, TPAs or PPO Networks or working with cost management, electronic payments and/or healthcare communications solutions. 
• Demonstrated success in revenue management and increased utilization within an assigned book of business 

• Excellent written and verbal commun