Manager of Consumer Experience (CX) Design

Job title: Manager of Consumer Experience (CX) Design

• Location: Morristown, NJ

About the Job

As Manager of Consumer Experience (CX) Design within our Digital team, you will drive the vision and responsibility of providing world-class user experiences and lead product design globally for Sanofi products and ecosystem in our R&D and employee experience domains.

You will partner with CX strategists, researchers, Product Owners, and engineering teams to develop amazing user experiences. In this role, you will play a key strategic role in shaping and driving the future of Sanofi CX by exemplifying thought leadership, providing mentorship, and managing talented teams of product designers.

This position requires a blend of product vision, organizational leadership, and a high bar for craft. You will drive collaboration, transparency, and clarity between multiple teams and functions while cultivating a culture of user-centric design. Top-notch Product Design capabilities and Human-Centered Design process and methodologies are a must.

Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

Design team leadership

• Responsible for all aspects of our product design function and overseeing design delivery at our global delivery hubs in U.S., Paris, Hyderabad/India and potentially Asia

• Create and nurture a culture that cultivates talented User Experience teammates, solves complex

  design problems, and delivers simple product solutions.

• Drive the unified user experience and design in collaboration with CX colleagues, business and

  technology leaders; respond to organizational changes as they occur

• Manage a group of talented Product Design professionals to deliver high quality, on-time design

  deliverables, accounting for on-the-fly program needs and changes as they occur.

• Attract, hire, and grow an excellent design team. Provide leadership, direction, and mentorship

  across a multi-disciplinary organization of interaction designers, visual designers,

  prototypers.

• Facilitate success of direct reports in meeting their (and their team's) goals by supporting them in

  turning their strengths into higher performance, and by helping them grow where needed.

Design strategy and vision setting

• Drive design innovation and engage team in emerging UX trends.

• Lead all phases of UX

  design work: distilling research, design ideation, prototyping, final spec design, and

  implementation.

Operational excellence

• Champion human-centered design and mature our lean UX practices across our team and at our delivery hubs

• Integrate design within the Consumer Experience and digital development process and be an

  advocate for design within Digital, partner organizations and stakeholder groups.

• Make tough calls around priorities and stand for quality when products are not ready to ship.

• Drive design strategy, operational and execution excellence, while leading creative and holistic

  thinking at scale across diverse product releases, platforms and devices

• Lead, evangelize and share best practices

• Drive and document design standards, specifications, and patterns across products systemically

• Collaborate with cross-team on process improvements and tool implementation to support those

  processes.

• Keep well in touch with all areas of project management, to ensure that your team is on schedule

  and succeeding from a design standpoint - detailed project planning, budgeting, and team capacity

  planning in collaboration with cross-functional groups<