AVP of Operations - SCS

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank, and we’ve provided many opportunities for professional growth during our history.

For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed

Through senior managers and/or managers, applies expert knowledge of the business and industry to drive business results. Oversees all actions related to staff and operations of one or more function. Ensures the success of a function(s) operations and the advancement of strategic objectives. Actively drives a culture of innovation and an environment of learning, which fosters engagement, risk taking and innovation; and will uphold these values in all of its responsibilities.

Essential Accountabilities

• Lead the Shared Service Group and provide strategic and operational oversight of records and information management, business technology services, business continuity, talent management and development, performance and compensation administration, quality assurance, conflicts of management, secondary employment requests, and budget and strategic planning/reporting.

• Coordinate and support the functional talent review, officer level performance calibration sessions, town halls, position management, local/FRS resource requests, and functional communications.

• Serve as the function’s Ethics Officers, providing advice to employees regarding potential conflicts of interest, and ensure compliance with the Reserve Bank’s Code of Conduct.

• Serve as the function’s Supervision Divergent View Independent Channel point of contact, SAFR Authorizing Official Designated Representative, back-up business continuity coordinator, ERM Committee representative, Workday Administrative Manager, ITMG primary member, Supervision Planning and Performance (SP2) Council Community of Practice representative, and Common Data Platform initiative change executive.

• Manage ad hoc requests for functional SVP and key stakeholders (e.g. nominations for programs/opportunities, operations review requests, etc.) when and where needed.

• Act as a trusted strategic advisor to the functional SVP and proactively bring issues to the SVP/officers’ attention.

• Collaborate and coordinate with the Board of Governors’ and Reserve Bank’s Financial Management, People and Culture, Information Security, and ERM counterparts to execute operations in alignment with local/System expectations.

• Create and nurture an inclusive environment that provides a sense of belonging for all employees, inspires a team culture with high engagement, values diverse individuals and perspectives, and promotes ownership and growth mindset.

• Cultivate employee development with equal focus on both technical and leadership competencies and ensure talent depth and succession is in place for critical roles.

• Engage in intellectual curiosity, agility, and experimentation to drive responsible innovation, while ensuring the Shared Services Group focus evolves appropriately with business needs and local/System priorities.

• Champion, support, and/or lead the Shared Services Group through change by modeling a change ready mindset and building change management resiliency among team members.

• Proactively contribute to Bank and SCS leadership teams.

Education and Experience

• Bachelor's degree

• 7+ years of related work experience (experience requirement may vary based on business need)

• Experience with budgeting, strategic planning, workforce planning, and/or business technology end user support a plus.

Knowledge Areas

• Demonstrated organizational skills with the ability to identify priorities, pay attention to details, drive performance outcomes, and execute plans effectively and on schedule.

• Strong interpersonal, collaboration, communication skills as well as excellent presentation and persuasion capabilities, and management presence that demonstrates confidence and credibility.

• Demonstrated strategic and critical thin