Embraer

POSITION SUMMARY

The basic function of the Lead Material Support & Services is to lead process and projects using lean tools to manage efficiently this process or project, demonstrating sense of organization and ownership to manage processes in the material support and services.

The Lead Material Support & Services is responsible to assure the highest level of support to our customers and vendors managing Repair Network, Supply Chain and Customer`s Contracts as well as developing tailored material solutions to meet the Goals and Targets of the aftermarket.

Oversees On-Site Stock Management.

Participates in On-Call Support for the AOG Team outside of regular office hours and weekends on a rotating basis.

Responsible for Presentations to Clients and Vendors of the area, process or projects in special events.

Provides training and support to Agents, Analysts and clients related to material services and support activities. Acting as Backup leader when it is necessary.

Important pillar and stakeholder of the Digital Transformation of the Material Organization

JOB RESPONSIBLITIES

Level of Autonomy

• The Lead Material Support. & Services needs to demonstrate leadership skills and profile, managing and acting independent, receiving guidance of strategy and able to flow down into operational levels; may provide some work direction and/or guidance in an unofficial capacity to one or more Administrative Exempt Entry Level professionals on an-needed basis.

Main Activities

• Provides support to Agent and Analyst under special programs and projects.
• Manages Presentations and visits to customers and vendors to present special programs evaluation performance.
• Detects needs and improves customer-Embraer relationships.
• Manage action plans and drive actions for customer inquiries, such as sales orders, notifications, and any other data input into SAP system.
• Analyze Data and provide reports, graphics, controls, and presentation to assure accomplishment of special programs contractual terms.
• Provides inputs and requirement for Digital transformation of the area
• Manage key performance indicators (KPI’s) for material support processes and activities including special programs, third parties’ activities and for all tasks that are considered important for the performance of material support programs and services.
• Supervises special programs back order and participate in the DOS - Daily Operational Support meetings to assure prioritization of the activities in order to support special program contract obligations.
• Interfaces with corporate order desk and purchasing areas to assure support for Customer AOG requests.
• Reviews released spare parts engineering changes to measure impacts on special programs contracts and monitors if planning area is working to adjust local inventory.
• Discusses customer problems and resolutions with management.
• Supports management and the Planning and Operational areas in the development and implementation of special programs according to the contracts.
• Management in special programs contracts negotiations
• Back-Order / Aging Order Management / Repair orders – reconcile customer and vendors reports with EMBRAER back-order data
• Respond to critical customer requests through Order Desk coordination
• Assume Materials Liaison function – work with customer or vendor and EMBRAER planning to maintain inventory, i.e., C-checks, heavy checks, etc.
• Be aware of any opportunities to enhance our service to the customer.
• Assist customer and Vendors in solving discrepancies:

1. Receiving – PO, incorrect part received, size of unit, quantity, Packing List difference
2. Quality issues – documentation
3. RMA support – on invoiced units, customer must contact FLL
4. Transportation – provide AWB tracking, POD, shipped to incorrect location

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

• An associate degree or Technical Certification is very common at this level and may be required within certain job functions.
• Associate degree
• Preferred – BA, BS degree
• BA degree in Computer Science or System Analysis
• BS/BA Undergraduate Degree in an Engineering or Information Technology Discipline

Experience:

• Professional Project or Work Team Leader.
• Generally, at least 5+ years of experience or greater in area of responsibility
• Highly experienced in supporting customers with spare parts planning and sales processes.
• Ensures that go