We anticipate the application window for this opening will close on - 14 Oct 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Job Description

Careers that Change Lives

In this fast-paced exciting role as a Technical Services Specialist you will have responsibility for supporting accounts for remote monitoring for our CareLink Express Service. This enables acute care settings to quickly obtain data regarding the status of Medtronic implanted cardiac devices, facilitating faster treatment decisions.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

*Please note this role is Monday - Friday, 12:00pm - 9:00pm, with every 3rd weekend requirement.

Our Cardiac Rhythm Management Integrated Operating Unit offers devices and therapies that treat patients with abnormal heart rhythms and heart failure. It is comprised of three key businesses: Cardiac Pacing Therapies, Defibrillation Solutions, and Cardiac Diagnostic Services. Together, we will transform the lives of people with cardiac arrhythmias and heart failure.

Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions. To learn more about Inclusion & Diversity at Medtronic Click Here

A Day in the Life

• Review Cardiac Implantable Electronic Device data and provide quality analysis of the data

• Provide results to the facility in a specified timeframe via phone and written communications

• Provide accurate technical information to callers

• Responsible for receiving, documenting/reporting customer contacts and complaints for tracking, trending, and FDA reporting

• May train others on non-technical aspects (soft skills) of the job as well as the technical training and certification

• Able to operate a computer and work in multiple operating systems

• Answer incoming calls from customers

• Provide technical support to incoming callers who need assistance utilizing interrogation devices for pacemakers/implantable defibrillators

Additional Information 

• This position is a remote role that will not report to a Medtronic facility. All candidates must have access to reliable, high-speed internet, and a quiet, confidential, and disruption-free work environment.

• Scheduled hours for this position are Monday - Thursday 10am-2pm. Every 3rd weekend requirement 8 hour shifts

Must Have (Minimum Requirements):

To be considered for this role, the minimum requirements must be evident on your resume. 

• Bachelors degree required

• Minimum of 2 years of relevant experience

OR

• Advanced degree

Nice to Have (Preferred Qualifications):

• Experience with reading, interpreting device diagnostics and troubleshooting Cardiac Implantable Electrical Devices – pacemakers, ICDs and CRT-D devices

• Previous Cardiac experience

• Field sales or clinical specialist experience with cardiac devices

• Call center or customer service experience

• Medtronic CIED device product knowledge

• Remote Monitoring experience with Carelink and/or Carelink Express website

• Knowledge of FDA/GMP/MDR device regulations

• Advanced verbal and written communication skills

• Analytical/critical thinking skills/experience

• Time management skills

• Demonstrated ability to utilize computer and telephone efficiently

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibi