Senior Product Manager, Communications Team (100% remote-friendly within Spain)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 80 million patients trust us every month. 130.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. 

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.

Job Description

We are seeking an organized, data-driven, and dynamic Senior Product Manager to lead our Communications Team in the Patient area. The successful candidate will lead one of the key teams of the company, managing the communication systems between doctors and patients in Europe and LATAM. This platform is responsible for our Chat and to inform patients about their booked appointments, reaching +10M people monthly. You will play a pivotal role in realizing our vision of providing a seamless way to enable communication and information exchange between DocPlanner, healthcare professionals, and patients throughout the patient journey. You will lead a team of talented individuals to create products and solutions that enhance the interaction and engagement between doctors and patients.

Key Responsibilities:

• Define and set key results for your team to increase patients managing their appointments digitally, we believe our communication system is the starting point of this strategy.
• Collaborate closely with engineering, design, research, and analysts to identify and solve critical customer problems.
• Monitor and analyze customer behavior regarding launched features and measure against KPIs 
• Create and maintain a backlog of initiatives, executing these through experimentation, data analysis, and validation of hypotheses and business cases.
• Develop product requirements using Agile or Shape Up methodologies, including user stories, wireframes, or prototypes, ensuring they are backed by user/customer insights.
• Coordinate with various teams (e.g., Legal, PMS software, C-Levels, and Country Managers) and support operations whenever new features or products are introduced.
• Work with other Product Managers from different areas to balance business goals and customer needs, ensuring that relevant issues are debated, decided on, and initiatives are delivered.
• Oversee the functionality of developed features before they reach the production environment.

Qualifications

• Product Management: 5+ years of experience in product management (ideally marketplace/B2B2C, or B2C at scale), with a proven track record of delivering successful products
• Feel comfortable being independent and taking initiative - expect to encounter scenarios with ambiguity, so we expect this person to navigate through such uncertainties and