Team Lead of Residential Services

Description

POSITION: Team Lead of Residential Services

FLSA CLASSIFICATION: Non-Exempt

REPORTS TO: Residential Coordinator

POSITIONS SUPERVISED: Behavioral Health Specialists, Behavioral Health Specialists – Night Support

POSITION OVERVIEW: The Team Lead of Residential Services is responsible for maintaining a safe, clean, supportive, and peaceful home setting, ensuring proper documentation of service provided, leading team meetings and record keeping. The Team Lead of Residential Services will be trained to use a Housing First model when working with residents to complete goal orientated tasks, building independent living skills and promoting mental health recovery. The Team Lead of Residential Services will apply a harm reduction and trauma informed approach to recovery orientated tasks to support mental health and/or sobriety. The Team Lead of Residential Services is also responsible for supervision of direct care staff, handling employee and consumer complaints / concerns, monitoring consumer general circumstances as it involves housing, assuring general safety and cleanliness. The Team Lead of Residential Services will provide AC/PR/TCM Medicaid billable services. Completion of state required, annual internal, and program specific training will be necessary prior to service delivery. The Team Lead of Residential Services will be expected to coordinate with direct care staff, Housing Case Managers, internal agency, and other stakeholders to provide collaborative care to residents.

ESSENTIAL POSITION RESPONSIBILITIES: 

1. Provides services to maintain required productivity / billing standard of 50% of the total hours worked each month.  
2. Complete electronic documentation in clients’ electronic medical record in a manner that individualizes each note, reflects appropriate interventions and progress towards goals, and meets the standards for medical necessity.   
3. Maintain accurate and timely documentation of service provision, within 24 hours of service delivery. Submit required progress notes / billing information as per contract guidelines.  
4. Provides motivation, support, and instruction for consumers through AC/PR/TCM services to achieve self-sufficiency in the activities of daily living necessary to maintain personal stability in their current living situation. Provide support for an alcohol / drug abuse-free lifestyle environment conducive to social interaction and the fullest development of the resident’s rehabilitative potential.
5. Responsible for monitoring direct care staff billing, ensuring team members meet productivity requirements. Provide assistance and support to ensure employees maximize their performance and productivity. Ensures timely and appropriate documentation and billing of services to ensure MHA, COMCARE and MCO guidelines are followed. 
6. Handles and documents personnel matters effectively and consistently with existing policies, including: interviewing, hiring, counseling, terminating, and completing annual evaluations for employees. 
7. Provides assistance with orientation and training of new hires, and ongoing on-site support and shadowing to direct care staff. 
8. Provides direction and support to Residential Care employees in matters related to; licensing standards, utilization of residential facilities and services, scheduling special activities, and other concerns which impact quality of care and agency collaboration. 
9. Provides orientation / intake to new residents and completes required paperwork in a timely manner and in accordance with Residential Care policies and procedures. Ensures residents awareness and compliance with all policies and procedures. Facilitates the transition and/or discharge process and completes necessary paperwork. Completes ClaimTrak Residential Care annual update packets for all clients.
10. Assess, problem-solve, and effectively handle situations requiring crisis intervention including documenting and incidents reporting to the resident's Housing Case Manager (HCM) and supervisor per department, agency policy and contract expectations.
11. Ensures completion and updating of the Medication Supervision Record (MSR) and other applicable medication forms. Oversees direct care staff documentation on MSR to ensure policies regarding medication supervision are followed. Monitor documentation errors and directs staff to correct as needed. Update CARF window monthly with all current medication.
12. Coordinates and submits calendars monthly for resident activities, ensuring sensitivity to consumer preferences.
13. Orders office and household supplies / equipment as needed and within budgetary guidelines, prepares inventories upon request. Follow budgetary guidelines to shop for and provide three nutritionally adequa