Senior Implementation Project Manager

Overview

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We’re hiring a detail-oriented Implementation Project Manager to lead and execute customer implementation projects for our SaaS platform. This role is ideal for someone with experience in project management, customer onboarding, or SaaS implementation who thrives in a hands-on role and ensures that projects are delivered on time, within scope, and to a high standard.

As an Implementation Project Manager, you will work closely with customers, internal teams, and stakeholders to execute pre-defined service offerings that drive successful deployments. You will manage timelines, coordinate resources, and ensure that customers achieve key milestones.

Responsibilities

What You'll Do

• Project Management: Lead and manage multiple complex, high-stakes SaaS implementation projects, ensuring they are delivered on time, within scope, and to a high standard.

• Risk Management: Identify potential risks and develop mitigation strategies to ensure project success.

• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance project delivery.

• Technical Integration: Oversee the integration of SaaS solutions with existing systems, ensuring seamless functionality and performance.

• Customer Engagement: Serve as the primary point of contact for clients, managing expectations and providing expert guidance throughout the implementation process.

• Stakeholder Coordination: Collaborate with internal teams, including Product, Customer Success, and Sales, to ensure smooth project execution and address any issues that arise.

Your Background

• 5+ years of experience within SaaS companies or similar product organizations or technology consulting firms with a focus on technical integrations. Track record in managing large-scale projects and programs.

• 5+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes.

• Atlassian Expertise: Proven experience with implementing Atlassian products and solutions.

• Technical Skills: Strong understanding of SaaS architectures, integration methods, and security considerations.

• Communication: Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.

• Leadership: Demonstrated leadership skills, with the ability to manage and mentor project teams.

• PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: credential required.

It’s nice if you have

• Current Atlassian Certifications are a plus.

• You're fluent in English, but it would be nice to have a second language, such as Spanish, French, or Portuguese, for business communication.

Qualifications

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $156,600 - $204,450

Zone B: $141,300 - $184,475

Zone C: $130,5