Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Human Resources

Job Family

Clerical

Work Shift

Days (United States of America)

Summary

Serves as the face of the Human Resources office, providing excellent customer service to those entering the building or calling in on the phone. Must have strong communication skills, excellent organization skills, and ability to multi-task with high-volume. Performs a variety of human resource functions such as onboarding new hires, ensuring accurate completion of new hire paperwork, processing new hires I-9 into E-Verify System, assisting applicants with applying for employment through in-house kiosk or online instructions. Must have the ability to flex their work schedule when needed.

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Greets visitors, applicants, and staff with courtesy, respect and in a helpful and timely manner

• Directs visitors, applicants, and staff members to the appropriate departmental representative

• Ensures that reception desk is not left unattended

• Assists applicants with applying for employment through in-house kiosk or online instructions

• Explains application process to applicants and answers general questions as needed

• Directs applicants to the appropriate recruiter for more detailed questions regarding the recruitment process

• Demonstrates excellent telephone skills by handling all calls in courteous and professional manner with no verifiable complaints by the third ring

• Verifies all new hire I-9 information into the E-Verify system and ensures process is completed within the timeframe allotted

• Contact new hires if non-confirmation is received and follows up in a timely manner to ensure the process is complete

• Monitors Precheck dashboard for all alerts and announcements

• Provides verification of past/present employment in accordance with established policy

• Makes ID badges for new hires; current employees; students; volunteers; etc. according to established guidelines

• Assists with coordination of in-processing/out-processing of students

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• High school diploma or equivalent required

• College level course work in human resources management preferred

Work Experience: 

• 2 years of human resources and administrative experience required

• Experience with human resources functions and procedures required (i.e., employment verifications, I-9 verification, tax forms, job descriptions, etc.)  

• Knowledge of HR Information Systems to include Applicant Tracking system preferred

Knowledge, Skills, and Abilities Required: 

• Ability to handle sensitive and confidential information and attention to detail

• Ability to multi-task and handle high volume

• Ability to work independently and team player

• Ability to be a self-starter and have a strong work ethic

• Typing skills of 45 wpm

• Skilled in Microsoft Office Suite with intermediate proficiency with Excel

• Ability to read, understand, and review documents for accuracy and relevant information

• Excellent interpersonal and customer service skills to deal successfully with the public, in person and over the telephone

• Strong verbal and written communication skills

Physical Requirements: 

• Works under steady pressure with frequent interruptions and a high degree of public contact by phone or in person
• Physical ability and mobility to work in an office setting
• Stand or sit for prolonged periods of time
• Occasionally stoop, bend, kneel, crouch, reach, climb and twist
• Ability to lift up to 15 pounds at times
• Carry, push, and/or pull light to moderate amounts of weight
• Ability to operate office equipment requiring repetitive hand movement and fi