Inside Sales Representative, Veterinary ~ Pacific Northwest Territory

For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.

Position Overview

Under the direction of the Veterinary Sales Manager, the Inside Sales Representative - Veterinary will be responsible for driving sales in their respective territory. The Inside Sales Representative – Veterinary will provide product information to customers and utilize the company selling process to close the sale. This role will be responsible for developing new leads and communicating with current customers through needs analysis ensuring a smooth sales process. Goals will be achieved through reaching the required number of outbound calls, emails, and other designated touch points daily to engage with qualified leads, existing accounts, and new customers.

Territory 

Pacific Northwest Territory includes the states of OR, WA, AK, HI, and Reno, NV.

Candidates must live within their territory; Washington, Oregon, and Reno, NV residents preferred. 

Essential Functions

• Meet and exceed assigned sales revenue and account contact goals for the territory
• Develop professional sales relationships with licensed veterinarians, practice managers and vet techs via phone and email
• Manage large volume of inbound and outbound calls and emails daily to support customers
• Process customer orders via phone/email
• Utilize professional communication skills with external customers and internal departments
• Utilize product knowledge and sales skills to identify and meet customer needs
• Keep up with Standard Process product and service information and updates
• Explain and demonstrate features of products and services
• Convert pre-qualified leads and generate new business with existing customers
• Promote excellence by providing superior service to customers
• Handle customer inquiries (product questions, costs, shipping/tracking, etc.) as they occur
• Assist field sales organization on sales related activities as needed
• Maintain a database of customers and leads; log and record all communication and opportunities in CRM tool
• Organize and prioritize customer follow up calls 
• Learn industry, product, market segments, and appropriate tools to grow customers
• Partner with Sales, Customer Care, Analytics, Marketing, and Finance as needed to advance the sales process
• Utilize analytics and market intelligence to make confident and strategic decisions to drive business growth
• Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth

Qualifications

Education

• Degree in Sales or Marketing preferred, or equivalent work experience in related field

Certifications/Licenses

• Veterinary technician license a plus

Experience

• 2+ years of experience in inside sales, account management, or customer support
• 5+ years of experience working in a veterinary clinic or in the animal health market for either a manufacturer or distributor
• Experience with consultative phone sales, presenting product information, prospecting, and cold calling preferred
• Experience using Customer Relationship Management (CRM) software is a plus

Specialized Knowledge and Skills

• Excellent communication skills both verbal and written
• Results driven individual with strong desire to succeed, high energy, self-starter
• Strong commitment to customer service and product descriptive skills
• Strong organizational and time management skills
• Adaptable, professional, courteous, and motivated
• Knowledge of commonly used terms in the animal health and pet industries
• Ability to multitask and work in a fast and changing environment
• Must work well individually and as a member of a team
• Willingness to learn new skills and actively participate in professional development
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and an ability to effectively use sales and marketing software & CRM
• Strong internet research skills required

Necessary Competencies

• Communication (verbal and written)
• Ethics/Integrity
• Customer Focus
• Personal Accountability/Professionalism
• Selling Skills
• Res