Account Manager, Inside Sales

SUMMARY

Responsible for creating, maintaining and developing relationships as well as favorable contacts with current and potential accounts. Primary activities consist of contract review, customer relations, sales support, account profitability and order processing.  Responsible for the management of customer order files, while maintaining communications between external sales as well as factory operations in relation to said files. 

ESSENTIAL FUNCTIONS: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Supports the preparation of sales forecasts and ensures the forecast data is current and updated within the ERP system.  Ensures that Customer’s purchase orders are in place to replace forecast entries prior to launch.
• Acts as the leading support for budgeting and LQE activities.
• Must possess excellent communication skills via telephone, in written format, and face-to-face communications. The application of these skills is critical both with the customer and on an internal level (both on-site and within other Howmet Divisions).  
• Develop and maintain positive customer relations. Demonstrates depth of relationships across the organization structure at Key accounts. Work through OTD and customer scorecards to achieve optimum rating and assist with monthly performance review reports.
• Can lead Customer Visits/reoccurring meetings to the site working with external sales and internal stakeholders. Responsible for clear agenda items and preparation to present the best possible impression of the company to customers and external visitors.
• Develop and track customer milestones.
• Proficient in the use of Excel, PowerPoint and Word. Familiar with MRP systems and can learn all necessary SFC systems to effectively perform their functions.
• Identifies and drives for improvements in sales processes and systems.
• Pursues open non-conforming submittals for disposition with customer.      Capable of negotiating discounts with customers to make the sale.
• Proactively research and respond to customer inquiries regarding status of order and will communicate with customers regarding changes in product availability or delivery. 
• Process customer purchase orders and reviews current quote for accuracy to ensure quote meets purchase order requirements. Responsible for the timely and accurate entry of order, understanding of drawings, prints, and customer specifications, and responsible for initiating the commercial Contract review process 
• Maintain order book with accuracy and timeliness. Ability to review current orders against expected engine build quantities, understanding of end user applications, ability to interface with customers when order activity doesn't keep pace with end user forecasts, and ability to interface with outside sales representatives to resolve discrepancies. 
• Understand company procedures and work instructions. Maintains a safe, organized workstation and follows all company policy, safety and procedures.
• Some travel may be required in support of Customer Visits.
• Attention to detail.

and presentation of the CQRA pack to Quality, Engineering and Planning.  Ability to lead effort to launch products on time (critical job element

• Performs related duties as assigned. 

SUPERVISORY RESPONSIBILITIES 

May require strong partnership with CSR and/or training of new employees

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

EDUCATION and/or EXPERIENCE 

Bachelor's degree and/or five years experience in inside sales. Experience in a manufacturing environme