Warehouse Operations Manager

The Manager Distribution Center will oversee the Distribution Center facility operations and will be responsible for maintaining optimum productivity levels and cost of services provided to C.H. Robinson branch customers. This position will manage all day-to-day functions of warehouse operations execution, leading Supervisors that oversee inbound receiving, outbound shipping, consolidation, cross-dock, production, inventory management and quality control, supplies, packaging materials and equipment procurement, employee and contract labor procedures and food safety procedures / protocols.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Promote and educate Distribution Center staff on Distribution Center Model vision, guiding principles and strategy

• Develop and maintain knowledge of fresh supply inventory, production processes, quality control, costs, and techniques for maximizing productivity

• Ensure receiving, shipping, inventory and production crews operate in an efficient, productive, accurate, and professional manner

• Develop and maintain appropriate metrics evaluating operational and economic performance in the areas of receiving, shipping, inventory, production, and all service level offerings

• Produce performance reports and customer reports

• Ensure all customer service metrics are consistently met or exceeded

• Ensure receiving, shipping, inventory and production crews deliver product within quality, condition, and food safety protocols

• Operate in an efficient/cost conscious manner so that all budgeted objectives are achieved

• Review all equipment preventative maintenance schedules and work orders

• Oversee safety and sanitation schedules that ensure the facilities compliance with HAACP, OSHA and Primus Inspection Standards

• Reinforce a culture of safety throughout the facility by following safety policies and procedures.  Monitor DC safety, physical security, and operational metrics

• Communicate clearly and concisely with all audiences; keep others informed and listens carefully to input and feedback

• Work with Distribution Center leadership staff to develop and execute standard operating procedures designed to ensure all facility services are accurately documented and consistently executed; Perform gap analysis on consistent basis

• Ensure safe and efficient use and maintenance of facility equipment

• Implement safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA and Food Safety standards

• Monitor supplies, packaging, and raw materials needed to operate business on daily basis

• Responsible for the procurement of facilities and operation supplies

• Identify areas for improvement, make recommendations, and implement approved changes, including using metrics to identify areas for improvement

• Root cause problem solving to drive process improvement

Leadership:

• Ensure distribution center crews operate in an efficient, productive, accurate and professional manner; ensures work schedules promote efficiency

• Maintain proper staffing levels, staff schedules, oversee hourly staff training; Plan needs based on projected projects and volume; Deliver timely performance feedback and corrective suggestions/actions to both staff and customer account teams

• Maintain a constant presence in the work area to support and lead warehouse staff; Provide a safe work environment for all areas of operations; develop and maintain a positive and collaborative work environment

• Ensure integrity and discretion when handling sensitive and confidential information

• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent

• Support the annual merit and equity programs for assigned team to align compensation with performance results

• Outline employee role accountabilities and expectations; manage performance to drive the right behaviors and improve results and provides useful real-time coaching, feedback, and mentoring, development activities and stretch assignments; supports employees with problem resolution

• Develop people to meet both their career goals and the organization's goals

• Encourage employee feedback through formal and informal channels.  Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement

• Other duties or responsibilities as assigned according to the team and/or country specific requirements