Senior Program Manager

Summary:

The ASPCA’s Community Engagement program, based in New York City, improves access to vital pet services by connecting pet owners to low or no-cost veterinary care, spay/neuter, pet supplies, surrender services and more. This is done through in-home visits, case management and community events. Outreach and awareness level training to allied professional audiences like law enforcement and human service organizations is paramount to building the program’s client base and conducting multi-agency approaches to resolving interconnected human and animal welfare needs.

The Senior Program Manager will play a key role providing strategic program support by developing and maintaining operations, creating reports, and collecting and analyzing data to identify trends and advise leadership on program direction. The Senior Program Manager will be a subject matter expert on operations around Community Engagement and the other Humane Law Enforcement team functions including Forensic Sciences and Law Enforcement Liaisons. The Senior Program Manager will apply their programmatic knowledge to identify opportunities for alignment with other internal teams and manage the processes necessary to implement these alignments which include but are not limited to: data collection, operations, project management, community engagement methods, and program strategy. The Senior Program Manager will also support the HLE department by facilitating strategic planning processes across teams and all documentation associated, overseeing data analysis and reporting, and proactively addressing other logistics and operations tasks as needed. The Senior Program Manager will lead the team’s project management methodology and serve as a lead project manager to oversee new work.

Responsibilities:

Responsibilities include but are not limited to:

Program & Data Management (65%)

• Manage reporting on stories, data and metrics associated with operations for HLE department.
• Enter, prepare, and run data to run monthly reports to track data, measure impact and develop recommendations to address challenges.
• Write & design HLE’s monthly report, distributed to internal stakeholders to share the department’s accomplishments.
• Serve as the lead for writing, reporting and designing HLE’s Annual Report. Write and edit stories compiled from each program to highlight accomplishments. Collect and report on metrics from the year. Design the report in Canva. Identify new ways to highlight the breadth of information in this report to best capture the accomplishments from the department.
• Serve as subject matter expert and thought leader overseeing database management to ensure department’s needs are planned for and captured (e.g. Digitail, AirTable and Civicore)
• Lend expertise to Strategy & Research for data collection used in publications & studies (e.g., grooming research study). Liaise with the Strategy & Research (S&R) team to support the ongoing reporting and data needs of the CE team.
• Serve as the point person to Development for management of metrics on our Food Bank grants.
• Support Senior Director, CE in collaborating with other teams to identify and develop opportunities to leverage CE work to further local, state and national policy and program initiatives, including Government Relations (GR), Legal Advocacy & Investigations (LAI), Access to Vet Care (AVC), Strategy & Research (S&R) and other teams as appropriate.
• Utilize program data to identify opportunities for improvement or shifts in operations and strategy.
• Work with HLE leadership to build out program training materials to support future implementation of programs in other strategically identified communities across the country.
• Ensure data compliance and quality assurance by leading team through training and offering solutions to data challenges.
• Serve as main department liaison on all data collection tools and methods.
• Ensure team is apprised of changes in data collection methods and requirements and conduct regular training to ensure quality data entry and reporting.
• Serve as key project manager to manage a variety of projects from initiation through implementation and evaluation.

Field Work & Event Support (35%)

• Participate in CE casework and events by speaking with clients, assessing needs, and connecting pet owners to services.
• Serve as the lead for data management for HLE’s large-scale vaccine events (200-300 pets per event, seven to 10 times per year). Ensure medical records are sent to clients post-event. Seve as Digitail lead during events.
• Participate in HLE’s annual events: National Night Out & Heroes in Human Service Awards
• Work with Senior Manager to plan 2-4 “CE Training Days