Support Enforcement Specialist Senior #W2124

Title: Support Enforcement Specialist Senior #W2124

State Role Title: Prog Admin Specialist I

Hiring Range: $55,000 - $65,762 per year (salary commensurate with experience)

Pay Band: 4

Agency: Department of Social Services

Location: DCSE LYNCHBURG

Agency Website: https://www.dss.virginia.gov/

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590M million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

Virginia’s children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.

DCSE’s mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.

The Support Enforcement Specialist Senior serves as lead program agent on assigned child support case management team, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include managing most complex cases of child support obligations and health care coverage in functional areas such as Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment; or, supporting a team of Specialists who are assigned those cases. May train—orient, cross-train, retrain—Specialists in procedures to determine, assess and modify obligations, ensuring compliance of child support and/or medical support orders and apply a number of administrative and judicial actions.

The Support Enforcement Specialist Senior may provide testimony in court proceedings when required. May complete compliance reviews within own and other district offices. Draws on extensive knowledge of a range of case management processes to ensure compliance, influence non-custodial parents and support custodial parents and their children.
The Support Enforcement Specialist Senior will provide direct support to the Division of Child Support Enforcement

Minimum Qualifications

• Skill in information collection through interviewing and obtaining and reviewing records, documents and reports.
• Ability to analyze and determine the appropriate action in order to achieve results.
• Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
• Works in a considerate and respectful way as a team member to set, clarify and achieve team goals.
• Ability to give guidance to others that promotes teamwork, improving member contributions and team results.
• Skill in effective oral and written communication.
• Ability to work independently: plan, organize, and handle multiple priorities in a case
management/caseload setting.
• Ability to interpret and apply law