26-27 Bilingual Receptionist- YES Prep Southside Secondary (Immediate Opening)

Job Description

POSITION: Secondary Receptionist

REPORTS TO: Director of Campus Operations

POSITION TYPE: 11-month

START DATE: 26-27 School Year

COMPENSATION: $13.77-$17.12 per hour

At YES Prep, work for a mission that impacts the life trajectory of students and their families. YES Prep creates pathways to extraordinary opportunity through best-in-class development, competitive compensation and benefits, and recognition for your impact. Grow as an authentic leader and be part of a high-performing, team-oriented culture. 

Some quick stats about us:

• 21,650 Students
• 2,600 Team Members
• 16 Secondary Campuses
• 12 Elementary Campuses
• 91% Students Who Qualify for Free/Reduced-Price Lunch
• 96% Hispanic & African-American Students
• 99% Students Who Are Accepted to a 4-Year University
• 85% First-Generation College Students
• Ranked in the Top 100 High Schools in the Nation, U.S. News & World Report
   

We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options  within Houston’s city limits serving our increasing population.

THE ROLE

When you join the YES Prep team, some of the work and responsibilities will include:

Maintain Front Desk Staffing and Streamlined Visitor Processing

• Greeting and assisting all incoming parents, students, and visitors 100% of the time during campus hours;
• Processing all visitors through Raptor and following all safety protocols for sign in;
• Maintaining and administering the telephone system by answering and processing all incoming calls in an efficient and rapid manner;
• Maintaining an appealing physical environment including reception area, storage rooms, conference rooms, and other rooms as requested;

Deliver A-Level Front Office Service

• Providing support for teachers, staff, students and parents upon request
• Receiving, inventorying and distributing internal and external communication and deliveries;
• Helping support and facilitate main office procedures such as supply requests, copy requests, laminating requests, uniform ordering, fee payments, and any other operational systems;
• Responding to all customer service requests and voicemails within 24 hours;
• Managing daily administrative operations including establishing work priorities, and resolving problems related to day-to-day operations of the office;
• Creating a welcoming front lobby space with updated signage that is clean and clutter free;
• Provide exemplary customer services with a solutions-oriented mindset that de-escalates situations and prioritizes student needs;
• Additional duties as assigned.

Campus meets or is above ADA goal

• Assisting in student attendance tracking;
• Implementing standards, policies, and procedures for filing, records maintenance, and other clerical services;
• Leading the tardy process for students with accurate tracking and data entry

THE PERSON

We seek staff with a multitude of backgrounds, talents, interests, and ideas. Certain traits consistently shine through for our most successful employees: passion for the mission, drive for results, care for students, resilience, and humility. Other traits needed and desired for this role are: