Supplemental Nutrition Assistance Program (SNAP) Case Worker - Central Region - Continuous Posting

Are you looking to change careers? Are you a people person? Are you a customer service rock star? Do you enjoy helping others? Look no further! 

The Department of Transitional Assistance is searching for Supplemental Nutrition Assistance Program (SNAP) Case Workers. If you are interested in helping Massachusetts residents gain self-sufficiency and economic stability, then this could be the beginning of a great career with the Commonwealth of Massachusetts.  In other words, this role is for individuals who enjoy working with people, are computer savvy, and can develop rapport with clients by phone while simultaneously entering data --- you must be capable of multitasking.

SNAP Case Workers will receive extensive training and support prior to case assignment. At the end of the training, they will be proficient in determining initial and ongoing eligibility, case management and maintenance activities, and helping clients access services that could stabilize their situation. 

DTA attracts people who are passionate about public service, love to work in a fast-paced environment, and are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

•       Assist clients with determining initial and ongoing eligibility for transitional assistance programs and employment services.

•       Perform all SNAP casework in an action-based “first available worker” process through assigned queues.

•       Ensure all assigned tasks are accurate and complete to the farthest completion point.

•       Conduct interactive interviews; utilize the agency’s PC-based eligibility system to obtain and verify client information.

•       Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers, and other resources to support individuals and families as necessary.

•       Prepare and deliver explanations of eligibility decisions.

•       Evaluate and monitor client cases to ensure compliance with applicable rules, regulations, and guidelines.

Required Qualifications:

•       Knowledge of the principles and correct English language usage involved in writing narratives, including grammar, spelling, sentence structure, word meaning, and punctuation.

•       Knowledge of basic mathematics.

•       Knowledge of interviewing techniques.

•       Knowledge of referral sources available for providing services to clients, including available community support and social services resources.

•       Knowledge of the social and economic problems of the diverse client population and their related impact on employability and self-sufficiency, for example, the employment problems of minorities and the economically disadvantaged, and behavioral problems that form barriers to employment.

Preferred Qualifications:

•       Ability to prioritize and organize several tasks.

•       Aptitude to read, interpret, apply, and exp