Sr. Director Process Engineering - Loss Sensitive/Natl Accounts

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations, Underwriting

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$129,200.00 - $213,200.00

Target Openings

1

What Is the Opportunity?

Lead/participate in high profile process assessment, improvement and design services to improve overall business performance, customer experience and employee experience by identifying impediments to effective and efficient operational performance. Introduce changes in operational processes and organizational behaviors that have a positive impact on bottom line results. Identify opportunities to improve productivity, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and improve operational controls. Manage, organize and coordinate project assignments. Oversee the work of others to ensure assignments are completed on time. Provide direction and consultation as needed. Provide technical consulting, generate new ideas, influence business leaders on the benefits, and assist in their implementation to achieve recommended results. Consult with business leaders on Business-wide or Enterprise-wide issues.

This position will have direct reports.

What Will You Do?

• Satisfies customer demand and internal business requirements by leading efforts focused on providing process assessment and improvement services for the department to improve overall business performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors, and effective use of technology that have a positive impact on bottom line results and the customer’s experience.
• Collaborates with and advises Senior leaders, Department leaders and subject matter experts about how to convert ambiguous requests into specific areas of focus to define the project scope and optimize the value of the process assessment.
• Determines and develops the overall project framework, approach, timeline, and resource allocation.
• Leads agile project team and is accountable for project deliverables. Manages and concurrently functions as an individual contributor on higher complexity process assessment and improvement projects. Assigns work and manages the work of others.
• Assesses and identifies opportunities for the most challenging/most ambiguous aspects of the process.
• Manages and/or collaborates with others on multiple process assessment and improvement projects.
• Leads and facilitates discovery work sessions with process participant groups or individuals and their management to investigate, document and develop a detailed and comprehensive understanding of the higher complexity aspects of the process and the underlying embedded behaviors that are influencing outcomes.
• Synthesizes, associates and assesses significant amounts of disparate information to identify process issues, their root causes, how different actions generate different results (cause and effect), and the collective impact on process efficiency, effectiveness and the customer’s experience for the higher complexity aspects of the process.
• Applies expert knowledge of Lean Six Sigma process techniques and methodologies to assess the risks and benefits of different process improvement opportunities.
• Identifies both strategic and tactical process recommendations focused on developing a process model that optimizes process efficiency, effectiveness and the customer’s experience for the higher complexity process issues, along with their anticipated impact on the process.
• Determines report format and contents. Creates a formal report (process insights, facts, details, examples, recommendations and impacts) describing the process and opportunities in a clear/easy to understand format, so leadership can make more informed decisions about how to optimize processes.
• Leads and advises Project E