me+ Clinical Support Nurse

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

Every day, our products improve the lives of millions of people around the world. We’re hugely proud of this, which is why we’re transforming our business to reach millions more.
Join us on our journey to #ForeverCaring as a Me+ Clinical Support Nurse, and you’ll drive progress that really means something.

 

About The Role:

You will contribute to the success of ConvaTec’ s me+ Program by providing outstanding support to: consumers and caregivers, healthcare professionals and distributors. All interactions are by phone or online.

Duties and Responsibilities:

• US market focus, occasional global market inquiries
• Exhibit broad clinical expertise, critical thinking and judgment
• Establish strong empathetic, caring relationships with consumers and customers
• Demonstrate personal accountability with a focus on superior customer service
• Assess consumer needs and implement a plan of action that is results oriented
• Identify appropriate product solutions and make product recommendations that will enhance the consumer’s quality of life
• Develop and maintain an in-depth knowledge of ConvaTec products, including features and benefits.
• Acquire and demonstrate high level of competitive product knowledge and market dynamics
• Foster interest in ConvaTec products through dialogue with patients. Utilize strong selling skills, based on understanding of consumer needs
• Document reported complaints in accordance with FDA regulations and company policies and procedures, follow-up as required to collect additional information
• Meet and exceed monthly efficiency targets/goals
• Effectively operate computer-based contact/database management program and accurately complete customer profile, relevant post call notes, sample activity, literature fulfilment requests, possible follow up steps, etc.
• Ensure that all customer interactions are within compliance and follow established guidelines
• Use clear and concise written and oral communication techniques (including good grammatical form) in all interactions
• Exhibit warmth and compassion during all interactions
• Take active part in team development including receiving coaching and training with colleagues on a regular basis
• Other responsibilities as assigned

About You:

You have a broad knowledge of the healthcare environment and industry with experience handling communications via the telephone and internet while maintaining a high level of efficiency, courtesy and professionalism. You demonstrate self-motivation, integrity, flexibility, and a strong work ethic with the ability to develop and maintain relationships with clinicians and targeted ConvaTec consumers. Exceptional customer service skills is a must in this role along with having the ability to interact with a diverse consumer base at various educational levels.

Required:

• Bachelor’s Degree and current state license in Nursing.
• Ostomy Nurse Certification through WOCNCB, Wound Ostomy and Continence Nursing Certification Board.
• 2 or more years wound, ostomy and/or continence clinical experience in either acute care or home health or clinic setting
• Bilingual proficiency in English and Spanish preferred
• Mastery of core knowledge of anatomy and physiology related to wound, ostomy and continence care
• Ability to adhere to company procedures and processes 
• Strong computer skills using Microsoft applications including Outlook, Teams, Excel, Word and PowerPoint
• Experience with CRM application preferred
• Maintain WOC Nurse triple certification
• Proficient in using and navigating multiple computer windows with excellent working knowledge of various applications is required

Working Conditions:

This is a remote opportunity; the ideal candidate must have the ability to work independently and remotely from home.  A quiet home office with high-speed internet access is required for remote positions

 

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