Senior Manager, North American Merchant Acquiring Operations

Application Deadline:

10/28/2024

Address:

320 S Canal Street

Job Family Group:

Customer Solutions

The ideal candidate has/is:

• Experience building risk policies and standard operating procedures
• Experience managing risk including things like business oversight, controls and standard operation procedures and regulatory reporting
• Process driven with ability to build processes and procedures within the business as well as identify and gaps and make recommendations to solve for them
• Analytical with a track of excellence in data analysis resulting in strategy and tactical recommendations to manage risk
• Experience building dashboards and reporting
• A track record of execution and ability to get things done with internal and external stakeholders and senior level leaders
• Experience managing external partnerships
• Experience in the merchant acquiring/payments spa
• Collegial by nature

Researches, defines, aligns, develops, and implements sales and marketing strategies with P&L (profit and loss) accountability to enable the sales force to effectively sell, fulfill, and service new and existing individual or portfolio of banking products and improve the customer experience. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take products to market.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. 
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. 
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. 
• Makes strategy and new initiative recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Acts as a subject matter expert on relevant regulations and policies.
• May network with industry contacts to gain competitive insights and best practices.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Determines product lifecycle.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Conducts independent analysis and assessment to resolve strategic issues.
• Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
• Provides recommendations on product lifecycle.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
• Oversees the development of business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).
• Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Develo