Account Supervisor, Client Leadership

Company Description

Dentsu Creative US is comprised of audacious thinkers and award-winning collaborators across the United States who blend local knowledge with global expertise. Choosing substance over stunts, our Modern Creative mandate is about unlocking sustained growth and holistic impact for brands in ways that Create Culture, Change Society and Invent the Future. Our borderless approach allows us to assemble the best talent around each brief, tapping into the expertise of the 9,000+ people in dentsu international’s global creative network. This integrated model also allows our talent to learn about and explore the breadth of career possibilities within Dentsu Creative.

Dentsu Creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. Composed of dentsuMB, 360i, and Isobar, amongst other notable agencies, we work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding, and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Dentsu Creative is an agency of dentsu.

Job Description

This role will report into the Account Directors. We are looking for a dynamic, enthusiastic Account Supervisor to lead our internal client teams and forge client relationships across all lines of business. We are looking for a proactive, energetic person who develops healthy, trustworthy team and client bonds. Someone who thrives in a lively environment, loves learning, prioritizes clear and thorough communications, and wears their passion for their team and their client on their sleeve.

• Assumes responsibility for most day-to-day client contact and cross-functional team operations.
• Support both internal and clients through strategic development, leading brief and schedule development, creative ideation, and production.
• Owning all internal and client status in partnership with AE and AAE
• Comfortable with supporting and/or leading projects from beginning to end.
• Lead and supporting 8-10 projects at any time.
• Manage and provide strategic direction to the AE and AAE on a variety of projects from client input to delivery, coaching the team on how to manage the client relationships, problem solve and support the work.
• Anticipate project and/or client needs to always be one step ahead of what needs to be accomplished – always lead with a solution-oriented mindset to be true partners to our clients.
• Acts as gatekeeper in identifying red flags and recommending proactive solutions to mitigate risk.
• Oversees cross-department involvement and knows when to leverage necessary resources.
• Leads majority of client communications, sets expectations, and manages quality of deliverables to deadline.
• Develops & presents recommendations & POVs that drive innovation for the business.
• Oversees client budget management, opening jobs, the billing process and contributes to forecasting.
• Assists team leads in all facets necessary.

Qualifications

• Comfortable managing/prioritizing multiple projects and streamlines at the same time.
• Motivates cross-functional teamwork towards elevating the bar and delivering business-based marketing with flawless execution and exceptional client satisfaction.
• Experience in 360 campaigns including social, email, digital, direct mail, videos and print
• Responsible for getting the best work/creative out of the team and selling it to the client.
• Demonstrates strong presentation skills.
• Persuasive storyteller who can work with/present to any client.
• Follows the tenants of Trusted Advisor to the clients.
• Acts judiciously when making decisions for the client, the team & direct reports.
• Leads by example.
• Establishes the tone & culture of the team.
• Anticipates & proactively addresses challenges/issues.
• Conduct themselves with character & integrity.
• Bachelor’s degree or equivalent experience
• 5+ years of experience                                                                          ​​​​​​​

Perks:

• Great compensation package
• Comprehensive healthcare plans
• 401(k) with employer