Senior Technical Account Manager

<p><strong>Who We Are</strong></p> <p>Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.</p> <p>Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of <em>American Banker’s</em>&nbsp;Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.</p> <p><strong>What We're Looking For</strong></p> <p>Cross River Bank is seeking a customer-focused Technical Account Manager (TAM) with deep payments expertise to serve as a strategic advisor and primary technical point of contact for our customers. In this role, you will bridge the gap between engineering, product, operations, support, and technical writers.&nbsp;</p> <p>You’ll work with our relationship managers on a daily basis to meet all the technical needs of a select group of Tier 1 partners. This includes everything from cross-selling products and optimizing mission-critical payment flows to tracking down internal teams to solve urgent technical problems. You'll work with technical writers to turn hands-on partner experience into durable assets - playbooks, integration guides, and documentation - that increase internal efficiency while also providing exactly the right information to our partners at exactly the right time. The right person is as comfortable whiteboarding with a partner's engineering team as they are writing a guide that helps a non-technical team member navigate a platform change with their partners.&nbsp;</p> <p><strong>Key Responsibilities:</strong></p> <p><strong>Technical Account Management &amp; Partner Engagement</strong></p> <ul> <li>Serve as the primary technical advisor for assigned accounts, building strong, trusted relationships with key stakeholders</li> <li>Conduct regular technical reviews to ensure ongoing success and identify optimization opportunities</li> <li>Align new technical solutions to partner business objectives</li> </ul> <p><strong>Operational Excellence &amp; Incident Management</strong></p> <ul> <li>Monitor partner system health, usage patterns, and performance metrics</li> <li>Act as an escalation point for critical issues (e.g. file issues, system outages, third party