Retail Manager - Tennis Warehouse & Running Warehouse - La Quinta, CA

Description

This is a full time position that requires physically reporting to work in La Quinta, CA.

This role is full time (40 hours/week) and requires some weekend hours. 

Starting pay for this role is $60,000- $75,000

This is a new retail location that hasn't yet opened. This position may require some training in San Luis Obispo, CA until the La Quinta location opens early 2025.

Sports Warehouse About Us

We are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller  hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending  the  perfect products and providing unparalleled service.

Sports Warehouse is comprised of:Tennis WarehousePickleball WarehouseRunning WarehouseTackle WarehouseRiding WarehouseInline/Ice WarehouseSkate Warehouse
Tennis Warehouse and Running Warehouse are looking for a full-time Retail Store Manager who will be responsible for the successful operation of the store, ensuring exceptional customer service, efficient staff management, and adherence to company policies and procedures. The Store Manager plays a pivotal role in maintaining company and store standards along with maximizing store and employee performance. 

Requirements

The ideal candidate will have

• Running and/or Tennis experience preferred.
• Proven successful experience as a Retail Store Manager or equal role, preferably in a similar industry.
• Strong leadership skills with a focus on driving business performance.
• Exceptional customer management abilities, with a dedication to delivering outstanding service.
• Excellent organizational skills and attention to detail.
• Effective communication and interpersonal skills to interact with customers, staff and stakeholders.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess high-level verbal communication skills.
• Enjoy helping others and finding creative solutions for customers.
• Demonstrate professionalism with customers and co-workers.
• Have ample knowledge of tennis/running products.
• Work effectively and efficiently in a fast-paced environment.
• Have the ability to multi-task and remain composed under pressure.
• Demonstrate great attention to detail and organizational skills.
• Continually learn and develop skills relevant to the role.
• Be consistent with attitude and approach-ability.
• Bring a positive attitude and strong work ethic to the workplace.

Manager Responsibilities

• Recruit, train, supervise and develop store staff, fostering a positive and productive work environment.
• Conduct personnel performance reviews to identify training needs and facilitate career development paths.
• Address customer queries and complaints promptly and effectively, ensuring customer satisfaction.
• Coordinate promotional activities and execute displays to enhance product visibility and drive sales.
• Oversee merchandising strategies and maintain optimal stock levels to meet customer demand while maximizing store performance.
• Complete store and employee administration tasks accurately and on time, maintaining organized records.
• Uphold outstanding store condition and visual merchandising standards to create an inviting shopping environment.
• Analyze buying trends and customer feedback to inform purchasing decisions.
• Ensure compliance with health and safety regulations and company policies.
• Exercise confidentiality and a respect of employee privacy in all aspects of the job.

Employee Training and Development

• Field questions and provide assistance to Retail Staff as necessary.
• Administer skill and process training to Retail Staff as assigned by management.
• Utilize provided training documents, tools, procedures, and programs, while also identifying any need for additional training materials or topics.

Additional Duties and Responsibilities

Customer Service

• Greet customers and offer warm hospitality throughout their visit.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Offer outstanding customer service, meetin