Medicare Population Health Education Manager II

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As we continue to grow and scale our ability to provide innovative primary care across the country, One Medical is seeking a  Population Health Education Program Manager. As a member of the Medicare Population Health Programs (MPHP) team, you will report directly to the Director, Medicare Population Health Programs, with a dotted line to the Director of Field Learning, Talent and Transformation and Clinical Learning team. This individual will support a number of learning programs in an administrative and strategic capacity, and will also contribute to implementation, facilitation and evaluation of these initiatives. As a cross-functional representative of the Medicare Population Health Programs team, you will be responsible for embodying One Medical’s DNA and C-I-CARE, promoting an exceptional work environment, and furthering One Medical’s mission to transform healthcare. 

In this role, you will need to be a skilled communicator and a detail-oriented thinker, with strong interpersonal savvy and self-awareness. The ideal candidate will thrive in a fast-paced environment, possess a high level of intellectual curiosity, nimble learning, and embrace ambiguity and change. If you have a collaborative mindset and are passionate about creating inclusive environments in which to teach and develop others, we’d love to talk to you.

What you'll likely work on:

• Performing multiple, high-level administrative functions in support of programs led and designed by Medicare Population Health Program team
• Participating in program creation and program management: learning need analysis, design and development of programs, planning, ongoing delivery and continuous improvement with internal customers
• Driving the confluence of multiple internal groups to leverage their subject matter expertise to consult on, build, and manage learning programs. Establish and manage a cross-functional team of SMEs and stakeholders. 
• Serving as a subject matter expert on learning programs and learning technologies for internal teams 
• Managing customer service requests for MPHP Education programs (system inquiries, process inquiries, etc.)
• Developing and managing ongoing reporting and analysis in support of our clinical learning requirements. Measuring program effectiveness and adapting to improve satisfaction, knowledge transfer, behavior change, and business results
• Managing and improving tracking systems, tools and knowledge management systems (OneSource)
• Facilitating and delivering learning programs both in person and virtually. Identifying and addressing opportunities to improve program facilitation.
• Managing external vendor relationships (as needed) 

What you’ll need:

• 4+ years of relevant experience, ideally in value based care and/or healthcare L&D 
• Program management experience, with an ability to evaluate and re-prioritize, define and manage project scope, goals, deliverables, and timelines, as part of a team.
• Experience developing and executing program implementation and change adoption strategies. 
• Interpersonal skills: the ability to develop trusting relationships with stakeholders and to collaborate with numerous cross-functional teams
• Knowledge of concepts and tools including: contracting, diagnosing, designing interventions, group dynamics, org design, strategy, change management
• Engaging and deft facilitation skills: an excellent communicator, both in-person and in written presentation, with the ability to convey information concisely.
• General understanding of instructional design, adult learning theory and human centered design
• Ability to think strategically and also manage the day-to-day nuts and bolts of 3-5 learning programs
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