Customer Service -Fraud Specialist (Pursue)

Overview

Responsibilities

Join Our Banking & Financial Services Team – Financial Crime & Fraud 

  

Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. 

  We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry, we’d love to hear from you. 

  

The Details You’ll Want to Know 

Start Date: 27th July 2026

  

Salary: £27,580.80 per annum Competitive pay with opportunities to grow and develop your career. 

  

Location: Work from Home 

  

Hours: Full-Time – 40 hours per week 

Shifts between 0800-2200 Monday to Sunday

Training: 

3 weeks of comprehensive training, followed by 5 weeks of supported working 

Contract Type: Permanent 

  

Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: 

 

Right to Work in the UK 

Criminal Record Check 

Credit Check 

Sanction 

CIFAS 

Any other relevant pre-employment screening 

Please note: No holidays or time off can be taken during your first 8 weeks of employment 

  

 About the Financial Crime & Fraud Team 

Our mission is to earn and maintain customer trust, support safe growth for our clients, and contribute to a safer society. 

Fraud Investigators play a vital role in achieving this mission. 

 

What You’ll Be Doing 

• Gathering evidence from customer claim submissions via in‑app chat and inbound/outbound calls 

• Probing for additional information where required 

• Investigating claims with empathy, accuracy, and attention to detail 

• Making decisions on cases and upholding or declining fraud claims up to £5,000 

• Submitting accounts for closure where first‑party fraud concerns are identified 

• Triaging cases over £5,000 for escalation 

• Safeguarding compromised accounts and taking appropriate action to restore safe account usage 

• Providing advice and support to victims of fraud 

• Completing all required post‑investigation actions 
• Investigate and review payment attempts to ensure customers are not falling victim to a scam 
• Reviewing customer accounts and activity to determine if they are committing fraud

 

 

You Should Apply If You Have… 

• Excellent written and verbal English communication skills 

• Previous customer service experience or similar 

• Strong investigative, problem‑solving, and decision‑making skills 

• The ability to be both independent and collaborative 

• Confidence working to deadlines 

 

Values we look for you to have:  

Process Excellence- Doing things well means something to you and you will always strive to improve on your work.  

Collaboration- You enjoy working with others and you like working as a team player.  

Communication- You can speak and write clearly and in a confident manner. 

Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. 

Open-Mindedness- You are able to be open to different ways of thinking and new ideas. 

Critical Thinking- You are able to think logically when making decisions. 

Solution Orientation- Having a forward thinking mindset focused on resolving challenges. 

Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. 

  

  

  

Skills needed to be a Customer Service Representative 

  

A professional, polite and courteous telephone manner 

Ability to deliver excellent service with outgoing nature  

Excellent verbal