Partner Training Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

As a Partner Training Manager focusing on Partner Implementation and Instruction in the Partner Channel, you will develop and deliver impactful sales training and coaching programs on Elavon's products and/or services for our Merchant Service Providers (Independent Sales Organizations) to drive better business results. You will have exposure to a diverse group of entrepreneurial clients while coaching them and educating them on an exciting, rapidly evolving industry. Training Manager will focus on Partner Implementation, content creation, managing content and Instruction as part of Elavon’s Partner Incubation Program, which is designed to propel new Third Party Sales Organizations into success during the first 12 – 24 months of their life cycle with Elavon. Once a new partner is recruited into the program, an Incubation Portfolio Manager takes responsibility for the relationship and works closely with an assigned Partner Training Manager focusing on Partner Implementation and Instruction, to guide the new client through training. The Partner Training Manager coaches them on best practices and leads them through a comprehensive training program including initial web based trainings, onsite trainings and virtual group trainings. The Partner Trainer Manager focusing on Partner Implementation and Instruction prepares the client for success for the duration of their relationship with Elavon.

Partner Training Manager works in a fast-paced environment where they deeply understand all the details of Elavon’s Partner Channel. Training Managers create and deliver dynamic and engaging training programs which are delivered via Teams and virtual group trainings, but also by traveling to our clients’ locations all over the U.S and Canada. Partner Training Managers should always be looking for new and innovative ways to train sales organizations ensuring the highest level of results. This position can expect up to 35% travel.

Responsibilities of a Partner Training Managers focusing on Partner Implementation and Instruction in the Partner Channel include the following;

• Drive new merchant sales and revenue for Elavon through third party sales clients

• Train clients on Elavon’s processes, procedures, products and services over the phone, through web based trainings and through onsite client trainings

• Utilize a CRM to manage client relationships

• Train clients on pricing programs, statement analysis and the sales process

• Review and train on compensation reporting with clients

• Provide sales expansion and marketing training

• Create new training presentation and update existing decks

• Maintain open lines of communications with clients during the training phase of their partnership with Elavon

• Grow portfolio performance and business growth through training

• Conduct onsite partner meetings and quarterly classroom trainings for partners in Knoxville, Tennessee or other Elavon locations when travel is permitted.

• Gain deep insights into the client’s organizations, culture and performance in order to deliver high quality, meaningful training experiences.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Typically eight to 10 years of related experience

Required Qualification

• Valid passport, this position would be traveling to Canada to train new partners estimated around 4-6 times a year

Preferred Skills/Experience

• Considerable knowledge of assigned business