Director of Firewall Management and Security Administration

#GetThereFirst

Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization. 

Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.

Join Us in the Fight Against Cyber Threats!
At Digital Hands, we’re on a mission to elevate cybersecurity, empowering organizations to defend against complex cyber threats. Reporting to the VP of Security Operations, we’re looking for an experienced Director of Firewall Management and Security Administration to lead our talented team of security administrators and service desk specialists. This leadership role is essential in shaping and managing our firewall and security operations, ensuring our clients are always one step ahead of evolving threats.

About You

• You Lead with Purpose: You inspire your team with a clear vision, setting the direction for firewall management, security administration, and service desk operations. You tackle cybersecurity challenges head-on, driving meaningful change.
• You’re Customer-Focused: You put the needs of our clients first, ensuring that our firewall and security management solutions meet their needs while maintaining a strong partnership approach.
• You’re Outcome-Driven: You focus on results by optimizing firewall configurations, improving security protocols, and ensuring maximum uptime and protection for our clients.
• You’re a Mentor and Leader: You lead by example, guiding security administrators, network engineers, and service desk specialists through training, mentorship, and fostering a team culture of continuous learning and innovation.
• You Hire A-Players: You are skilled at hiring, training, and retaining top-tier network security professionals who share your commitment to excellence.
• You Have a Proven Track Record: With significant experience in firewall management, network security, and leading security teams, you have the skills to inspire, manage security operations, and oversee critical firewall deployments in a fast-paced security environment.

Things You’ll Do

• Lead a High-Performance Team: Manage and mentor network security teams, driving firewall management and security operations with a focus on threat mitigation and proactive network defense.
• Drive Operational Excellence: Oversee daily firewall security operations, ensuring optimal protection through well-maintained policies, rules, and configurations, while optimizing resource use for efficiency and compliance.
• Enhance Network Security: Implement and manage technologies like BGP and SD-WAN to strengthen security and connectivity, ensuring best practices in firewall management, network segmentation, and secure solutions.
• Foster Continuous Improvement: Encourage innovation in firewall and network security operations, streamlining processes to enhance protection and drive operational best practices.
• Leverage Data for Decision-Making: Analyze security logs and network performance metrics to identify trends, assess risks, and enhance the overall security posture.
• Standardize Security Practices: Develop and enforce efficient policies and processes for firewall management, ensuring alignment with industry standards, regulatory requirements, and client SLAs.
• Champion Cybersecurity Excellence: Stay ahead of emerging cybersecurity threats and lead efforts to proactively address risks, including zero-day vulnerabilities.

What You Bring

• 5+ years of experience leading security teams and mana