Team Leader - Residential Case Management Services

Number of Positions Available:

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Homelessness Residential Case Management Services Team Leader

Homelessness Melbourne Metro Region

Start your career with The Salvation Army today!

We are looking for a progressive and compassionate leader who shares our mission & values and is committed to achieving positive client outcomes. If you have the passion and drive to commit yourself to a challenging and rewarding role, working with people experiencing homelessness, please contact us for a copy of the Position Description. 

About us
The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Homelessness Melbourne Metro is committed to providing person centred care, trauma informed practice and a strengths-based approach to improve the health, well-being and housing outcomes for people experiencing homelessness.

Service Profile

The Homelessness Melbourne Metro region provides a comprehensive range of residential & community services in the inner city of Melbourne across six sites in St Kilda, Footscray, North Melbourne, West Melbourne and Kensington

Community programs include the Crisis Contact Centre, Community Outreach Services for single adults, support for older people in public housing, rough sleeper & street sleeping initiatives, community participation and AOD support.

Residential services operate from Foley House in Footscray, the Open Door in North Melbourne and Flagstaff in West Melbourne.
 

Homelessness Melbourne Metro is supported by co-located services including the TSA Chaplaincy program, Bolton Clarke primary health service and NDIS support coordination.

The Residential Case Management Services Team Leader is part of a collaborative team, working in partnership to provide support to single men experiencing primary homelessness and rough sleeping.
 

With direction, exercise case management service delivery responsibility and ensure the mission and values of The Salvation Army are reflected throughout. 

Work in collaboration with the Residential Community Support Team in establishing a culture of service delivery that is Person Centred, Strengths Based and Trauma Informed.

The Residential Case Management Services Team Leader is part of a Regional leadership team that works closely with:

• Residential Community Support Team
• Residential Engagement Team
• Residential AOD Services
• Community Outreach Services
• Business Administration
• Chaplaincy Services

We are committed to working with the most disadvantaged, marginalised and complex members of our community to support them in recovering from their experience of trauma and homelessness.

We are looking for an inspirational leader:

• That can lead cultural and programmatic change
• Is passionate about social justice and ending homelessness
• Experienced in high quality service delivery and creating high functioning teams

About you

• Degree qualification in Social Work, Psychology, or related field
• Demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development
• Relevant experience in supervising staff
• Ability to coach, supervise and manage change
• Resilience, flexibility and adaptability
• Creative outcome focused attitude
• Ability to meet tight deadlines
• Advanced communication, written & organisational skills
• Ability to ensure service delivery outcomes meet the required target
• Leadership experience
• Relevant degree or above qualifications
• Ability to manage crisis situations
• Initiative to solve service delivery challenges
• Verification of full COVID vaccination status
• Disclosure of pre-existing health conditions that may impact on fulfilling position requireme