Job Category:

Information Technology

Work Shift/Schedule:

Varies

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Revenue Cycle System Analyst II position is responsible for providing system-level support for various revenue cycle applications as well as demonstrates project management skills. Support includes installation, configuration, maintenance, training, reporting and production support for revenue cycle applications. This position works on complex problems where analysis of situations or data requires an in depth evaluation and knowledge of the application. The Revenue Cycle Analyst II may provide leadership for other team members as well as the revenue cycle units, technology teams and support teams. This position will support the revenue cycle objectives of Community Connect members as well as the delivery of safe patient care and services. 
 

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Associates Degree. In lieu of degree, will consider individuals with extensive IT or Operations experience.

• Minimum Experience: A minimum of five (5) years of IT application or related operational experience required. Experience with professional billing, claims and charging is required. Operational experience in Revenue Cycle, Claims or Coding is a plus, as well as Community Connect experience, CPC coding and/or go-live implementation knowledge.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: Certification, if applicable, to the specific IT application: Epic PB Resolute with SBO, Epic Claims and Remittance, Epic Charge Router. 

• Preferred Educational Requirements: Bachelors Degree.

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Demonstrates sound technical judgment and competent technical skills with ability to troubleshoot complex issues

• Meets competency requirements of the job and demonstrates proficiency in all aspects of the identified job responsibilities

• Achieves the department/unit quality and productivity standards and is accountable for specific customer/user satisfaction

• Demonstrates work approach that is team centric, creative and analytical with solid organizational, problem solving and time management skills

• Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently Responsibilities may require evening and weekend work in response to needs of the  systems supported

• Demonstrates excellent communication skills, both written and verbal.  Includes customer interactions and technical discussion and documentation

• Demonstrates ability to apply revenue cycle workflow knowledge in support of assigned systems and users

• Able to develop and maintain good working relationships with peer, leadership and customers:  interact positively and productively with teams across organizational lines

• Demonstrates strong analytical and product management skills, including a good understanding of how to interpret customer revenue cycle needs and translate them into application and operational requirements

• Demonstrates ability to independently (with leadership support) lead/ facilitate small projects as assigned in the delivery and support of Revenue Cycle system solutions 

Essential Tasks and Responsibilities

• Works collaboratively with system users, technical staff, other ITS groups and vendor support resources in problem solving related to customer group systems.

• Coordinates aspects of planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality within the various revenue cycle applications.

• Conducts and collaborates the efforts in researching, planning, installing, configuring, troubleshooting, maintaining and upgrading of operating systems and application software/hardware, developing knowledge regarding support of assigned systems.

• Participates in development and execution of standardized methodology for testing major system functions before system changes/upgrades are moved to production environment.

• Creates and maintains up-to-date training material related to supported system as appropriate or works with syste