Program Analyst

The Role:

Are you passionate about inventory management and offering outstanding customer service? Are you analytical, strategic and enjoy being in a highly supportive customer service role? If you are solutions oriented, results driven and looking to grow, this may be the role for you! We are looking for a dynamic IBS Store Operations Analyst to join our NAPA Integrated Business Solutions (IBS) Team at our Atlanta, GA headquarters location. This integral role on our IBS Team plays a major part in providing support to the national IBS team. We need someone who comes from an Inventory Management and Customer Service background who will be able to offer support, growth and sustainability of the IBS program through operational activities. This fantastic role will report to a highly supportive Manager of IBS Operations.

What is NAPA Integrated Business Solutions (IBS):

We manage all Supply Chain activities in order to bring value and efficiencies to our IBS customers. The NAPA Integrated Business Solutions (IBS) program is a partnership with any company that needs on-site assistance running a highly efficient parts department within their organization. In other words, “a Store inside a customer’s place of business.” We partner with some exciting customers business segments such as: ground support maintenance for major airlines, government vehicle maintenance stations, utility companies, construction companies, car dealerships and more. NAPA provides parts management, supply chain expertise, fantastic customer care, that serve our customer’s efficiencies and bottom line when we step in to manage their parts departments. Check out this video to learn more about the dynamic division of NAPA IBS www.napa-ibs.com

This Role may be for you if you:

• You come from a Supply Chain, Purchasing or Product Management industry 
• Simply love inventory management and going out of your way for customers in providing world class customer service
• Love to be the “go to” resource when customers/IBS sites have unique parts needs
• You are super passionate about the customer experience and constantly looking for ways to make someone’s day
• Are willing to learn a new system in this role

This is the perfect opportunity for you if are someone who:

• Enjoys spending the vast majority of the day looking up part numbers for our IBS operation
• Is perfectly fine with doing repetitive tasks and realizes the value of the work that they are doing truly matters
• Can answer basic questions, be super supportive and go out of their way for the customer
• Is pretty tech savvy with Excel and other Office programs

What you’ll be doing:

• Responsible for planning and executing Non-NAPA inventory reduction and creating Non-NAPA MDM records
• Assisting with IBS VIEW administration and contract abstracting in NAPA’s contract management system
• Update contract management system with relevant contract documentation and providing contract reporting on a scheduled and ad-hoc basis
• Writes, updates and trains on IBS specific Standard Operating Procedures
• Works with the NAPA training team to develop ELearning trainings based on SOPs
• Responsible for support of IBS HUB implementations in both existing IBS sites and new sites as they are opened  
• Solicit field input to gain support for project/initiatives
• Provide operational guidance and supports division/district teams
• Troubleshoots questions from store personnel and field management
• The “KnowHow” of when to escalate an issue to the appropriate person or group
• Evaluates improvement opportunities to determine best solution by recommending process changes. Then develops business cases to define scope and determine objectives.