Manager-Technical Vendor Management

Overview

Presbyterian Healthcare is hiring a Manager – Technical Vendor Management!

We are seeking an experienced IT leader to manage relationships with strategic infrastructure vendors and ensure seamless delivery of IT services. The Manager will:

• Serve as the liaison with key IT service providers (Service Desk, Infrastructure, Desktop Support, Print Services)

• Oversee vendor performance, service levels, and financial management

• Drive outcomes across a multi-sourced, hybrid IT ecosystem

• Partner with IT Governance, Contract Management, and Service Integration teams to improve end-to-end service delivery

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

• Full Time - Exempt: Yes
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Ideal candidate:

We’re seeking a leader with proven experience in vendor and contract management, budgeting, and IT service delivery. Ideal candidates will bring:

• Strong vendor relationship management and negotiation skills

• Expertise in contract, financial, and project management

• Excellent communication, problem-solving, and analytical skills

• Ability to thrive in a fast-paced, dynamic environment

• Knowledge of IT services, technology, ITSM/ITIL, and ServiceNow

• Detail-oriented, adaptable, and committed to continuous learning

Qualifications

• Bachelor s degree in related technical/business area plus 4 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree.
• Other Minimum Experience: Strong organizational skills, with the ability to analyze processes, identify contributors, work across organizational boundaries and prioritize actions
• Ability to develop strong knowledge of the technology or service delivered by the vendor, its market, strategic plans and innovations, competitors, challenges and market trends

Responsibilities

• Strategy and Governance Excellence Responsible for developing and presenting operational, financial and IT solutions to departmental and Enterprise IT governance structures. Accountable for internal and external communications (within IT, external to IT, and external to PHS). Collaborates with IT, operational and clinical leaders supporting departmental plans, identifying IT solutions and delivering business valueResponsible for designing and implementing vendor management processes that are aligned with business and Enterprise IT Governance processes
• Operational Excellence Manage and monitors vendor and contract performance termsWork collaboratively with IT and business service owner to achieve business objectivesDevelop working level agreements with service owners and service providersEvaluate emerging SLA/OLA offering
• Workforce Engagement Responsible for assessing and supporting technical and operational team staffing and skills requirements, coaching and mentoring team members, setting goals and expectations with appropriate Service Owners and staff and monitoring of progress over time.
• Service Excellence Provides strategic vendors with the resources necessary to facilitate IT projects and management, including business requirements, process documentation, relevant materials, status updates and feedback mechanismsResponsible for supporting department level metrics/goals and objectives, as well as reporting service accomplishments and plans on a regular basisWork collaboratively and dynamically with service providers and PHS service owners
• Industry Excellence Responsible to develop subject matter expertise with best practices, contract and pricing models, service delivery, performance management, methodologies and processes utilized with IT service providersResponsible for implementing and executing compliance with all regulatory and security requirements associated with system design, implementation, and ongoing support. Responsible for supporting well accepted framework-based best-practices

Benefits