Field Service Technician -Compact Construction Equipment

The Compact Construction Equipment Field Service Technician provides face-to-face customer service located at an off-site location and is responsible for troubleshooting, diagnosing, repairing, and reconditioning various compact construction equipment. The territory covered will be a central area of the Dallas/Fort Worth Metroplex.

Essential Functions:

• Performs minor to moderate repairs and minimal troubleshooting offsite with minimal supervision
• Performs minor to moderate troubleshooting and diagnoses of equipment malfunctions and failures
• Removes and install parts, disassembles and assembles basic components
• Tests and verifies proper operation of all repairs
• Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and the vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

 Knowledge, Skills, and Abilities:

• Moderate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Moderate knowledge of how to diagnose and troubleshoot electrical, hydraulic, and mechanical components
• Knowledge of safe work procedures and practices
• Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
• Exceptional skills in customer service
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in the mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Education and Experience:

• More than one year of compact construction equipment experience required; three or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

Travel:

• Travel required with the possibility of an overnight stay

Additional Requirements:

• Valid Driver’s license required
• Must have an acceptable driving record
• Must own required tools to perform repairs 

 Physical Requirements:

•  Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to