Care Navigator

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center.  Please review the following instructions prior to submitting your job application:

• Provide all of your employment history, education, and licenses/certifications/registrations.  You will be unable to modify your application after you have submitted it.
• You must meet all of the job requirements at the time of submitting the application. 
• You can only apply one time to a job requisition. 
• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license.  You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00053256

Job Category:

Clerical and Customer Service

Organization:

Complex Care Coordination - Care Navigators

Location/s:

Main Campus Jackson

Job Title:

Care Navigator

Job Summary:

Partners with Registered Nurses and other team members to coordinate care and provide support for patients enrolled in the Pediatric Complex Care Program and their families. The Care Navigator will work closely with families to ensure that they are appropriately connected to clinical, social, and community resources, and will assist families with navigation of the health care system.

Education & Experience

High school diploma/GED and one (1) year of healthcare or administrative support experience

Certifications, Licenses or Registration Required: 

N/A

Knowledge, Skills & Abilities

Ability to navigate the health care system and coordinate with multiple services. Ability to be flexible when prioritizing and multi-­‐tasking in order to meet the needs of the patients, parents, physicians and other hospital staff. Excellent communication skills (oral and written). Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds. Possess a positive attitude, excellent teamwork skills, and professional demeanor when interacting with members of the health care team, community organizations/resources, and with patients/families. Strong organizational skills. Ability to maintain records, coordinate clinic appointments, and prioritize work independently. Ability to concentrate and pay close attention to detail. Ability to learn computer and application skills as applicable to role. Ability to interact with and work around people. Ability to make judgments in demanding situations. Ability to react to frequent changes in duties and volume of work. Ability to listen empathetically. Ability to logically organize details. Comfortable accepting responsibility for medium to large scale projects involving multiple resources and spanning many months from start to finish. Ability to manage multiple concurrent activities.

Responsibilities:

• Collect daily reports to identify patients and providers requiring communication regarding programmatic metrics
• Prioritize and schedule communication with patients based on needs assessment and programmatic metrics.
• Assist in scheduling appointments with internal and/or external providers responsible for patient follow-up.
• Maintain ongoing contact with patient cohort regarding health care needs.
• Route needs to provider or ancillary staff based on urgency.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive.

Physical and Environmenta