Job Description Summary

Building on the successful execution of GE Vernova's ServiceNow platform separation and stabilization, GE Vernova seeks to formalize and expand the ServiceNow Platform Owner, Principal Architect, and Engineering Manager role to lead our enterprise ServiceNow ecosystem serving 120,000+ global users.
This strategic leadership position elevates the current Staff Infrastructure Architect - ITSM role to encompass full platform ownership, people leadership, and enterprise-wide strategic accountability across ITSM, ITOM, SPM, EA, IRM, and emerging capabilities. Where the current role focused on TSA exit execution and technical platform delivery, this senior manager position drives the next phase of platform maturity: establishing governance frameworks, building team capability, optimizing platform value, and aligning ServiceNow strategy with GE Vernova's broader digital transformation.
This role operates at the intersection of enterprise strategy, technical architecture, and operational delivery—requiring a leader who can balance hands-on technical excellence with strategic vision, vendor management, SOX compliance oversight, and team development

Job Description

Key Responsibilities

Strategic Platform Ownership

• Own the complete ServiceNow platform lifecycle including multi-year roadmap development, investment prioritization, and alignment with enterprise digital transformation initiatives
• Define platform governance frameworks, architectural standards, and development guardrails that balance innovation with stability
• Drive platform value realization through metrics, KPIs, and business outcome tracking; demonstrate ROI and cost optimization opportunities
• Partner with Enterprise Architecture and business leadership to ensure ServiceNow serves as the system of action for IT and enterprise workflows
• Lead platform licensing strategy, entitlement optimization, and vendor relationship management

Technical Architecture & Engineering Excellence

• Design and evolve scalable, secure, high-availability architecture across all ServiceNow modules with expansion readiness for emerging capabilities (IRM, HRSD, CSM, Enterprise Architecture)
• Establish and enforce architectural patterns, integration standards, and technical debt management strategies
• Lead complex technical initiatives including Common Service Data Model (CSDM) implementation, governance, and ongoing optimization
• Architect solutions leveraging Flow Designer, Integration Hub, JavaScript, GlideAPI, REST APIs, and LDAP integrations
• Drive platform performance optimization, capacity planning, and technical risk mitigation
• Provide architectural controls and consultation to ensure optimal technology solutions for business requirements

Platform Operations & Administration

• Direct day-to-day platform operations including system maintenance, bi-annual upgrade planning and execution, environment management (DEV/TEST/PROD), and access governance
• Oversee platform availability, incident response, and L2/L3 escalation resolution with defined SLAs
• Manage release calendar coordination, deployment orchestration, and stakeholder communication across all ServiceNow changes
• Ensure platform health through proactive monitoring, automation, and continuous improvement initiatives
• Lead migration activities and configuration management across instances

People Leadership & Team Development

• Lead, mentor, and develop a direct team of ServiceNow developers and administrators, fostering technical growth and career progression
• Provide technical governance, architectural guidance, and development standards to partner teams building on the ServiceNow platform, enabling distributed development while maintaining platform integrity
• Establish agile team practices including sprint planning, backlog refinement, code review standards, and delivery cadence across both direct and partner teams
• Conduct architecture reviews, design consultations, and enforce quality gates for all platform development, ensuring consistency and scalability across the development ecosystem
• Build team and organizational capability through knowledge sharing, training programs, cross-skilling initiatives, and developer community practices
• Conduct performance management, career development conversations, talent acquisition, and succession planning for direct reports
• Coordinate cross-team dependencies, integration points, and release planning across the broader ServiceNow development community
• Cultivate a culture of innovation, quality, customer-centricity, and operational excellence while balancing governance with development agility
• Remove obstacles and barriers